Dragon (US) Outage History

Microsoft experienced an intermittent service disruption in their US Data Center that affected DAX Copilot for Dragon Medical One customers for 23.5 hours. Users encountered error messages when trying to display or generate medical summaries through the Dragon Medical One Desktop App and DAX Copilot for Epic. Microsoft identified the root cause, deployed an overnight fix, and confirmed that impacted encounters would recover automatically with no data loss.

Microsoft experienced an issue with the Nuance Management Console in their US datacenter caused by recent Edge/Chrome browser updates. The problem affected administrators managing multiple organizations, who experienced issues with the organization dropdown/selector functionality. The incident was resolved after 5.8 hours of troubleshooting and remediation efforts.

DAX Copilot for EPIC users experienced a TLS connection error that prevented visit recordings from loading, displaying the message "Visit recording failed to load. A TLS error caused the secure connection to fail." The issue affected Epic Hyperspace Embedded Launch, Haiku Android, Haiku iOS Enhanced View, and conditionally Haiku iOS Simple view, impacting both audio recording and summary generation capabilities. Microsoft implemented a fix after 1.4 hours and resolved the incident following monitoring.

Microsoft experienced a major service incident affecting DAX Copilot for Epic's Summary Generation & Delivery functionality within their US datacenter. The issue impacted Dragon Copilot products and was actively troubleshot by Microsoft's team. The incident was resolved within 5 minutes of identification.

Microsoft experienced a 24.4-hour service disruption affecting DAX/Dragon Copilot products in their US datacenter, impacting summary generation, audio uploads, summary availability, and editing functions across Epic, mobile, and desktop applications. Users experienced delays in encounter uploads, delayed summary availability, and error messages preventing visit recordings from starting. Microsoft stabilized the service and confirmed that encounters recorded during the outage would recover automatically.

DAX Copilot for DMO Mobile application experienced increased crashes and intermittent recording stoppage affecting users in US and Canada datacenters. The issue impacted the PowerMic Mobile app's ability to record consistently, causing workflow disruptions for clinicians. Microsoft resolved the problem by releasing updated app versions (6.0.18 and 6.0.19) to the Apple App Store, with some users requiring a full uninstall/reinstall rather than just an update.

The DAX Copilot Mobile application experienced login issues for 23.9 hours due to problems with presenting multiple identity providers, affecting users who rely on custom identity providers for authentication. Microsoft identified the problem was caused by version 6.0.16 and advised users to avoid updating to that version during the incident. The issue was resolved by releasing an updated version 6.0.17 through the app store, which users with custom identity providers were recommended to install.

Microsoft experienced a summary delivery failure affecting DAX/Dragon Copilot products in US datacenters, with impact isolated to a few Copilot for Epic and Nebula customers. The issue prevented summaries from being delivered to affected users for approximately 1 hour. Microsoft partnered with Epic to identify and resolve the issue, with a backlog of summaries expected to be completed within an hour of resolution.

Microsoft experienced an issue affecting DAX/Dragon Copilot products in US and CA datacenters, causing sporadic delays in note generation across Dragon Medical One Desktop App, DAX Copilot Mobile, and DAX Copilot for Epic services. The incident lasted 2.8 hours and was resolved through remediation efforts, though encounters recorded during the outage window require reprocessing by the engineering team. A temporary workaround of adding short, non-silent recordings to encounters was available to trigger summary delivery for time-sensitive notes.