Dragon (US) Outage History

Dragon's Nuance Healthcare Analytics service experienced intermittent issues for 19 hours due to a Microsoft Fabric/Power BI problem, causing Service Unavailable errors and delays when loading analytics. Some users found temporary relief by restarting the application and retrying operations. The incident was resolved after Microsoft's engineering teams completed their investigation.

An intermittent issue affected Epic Nebula customers using DAX and Dragon Copilot, causing delayed summary generation and delivery. Microsoft worked jointly with Epic to identify the root cause and mitigate the problem. The incident lasted approximately 141.5 hours before being fully resolved, with summaries successfully delivering to Epic again.

Microsoft experienced a recurring issue affecting DAX and Dragon Copilot products that caused delayed summaries and auto styling failures for a small subset of customers. The incident impacted summary availability, editing, and generation across Dragon Medical One Desktop App with Copilot, DAX Copilot Mobile, and DAX Copilot for Epic. The issue was quickly remediated after brief occurrences, with Microsoft monitoring system stability improvements before resolving the incident after 144.6 hours.

Microsoft's Dragon/DAX Copilot service experienced a 13.5-hour outage affecting summary generation, delivery, and editing capabilities across desktop and mobile applications, as well as Epic integration. The incident caused delayed summaries and auto styling failures across multiple Dragon Medical One and DAX Copilot components. Microsoft implemented remediation steps and reported system improvements while continuing to monitor for stable functionality.

Microsoft experienced an intermittent service disruption in their US Data Center that affected DAX Copilot for Dragon Medical One customers for 23.5 hours. Users encountered error messages when trying to display or generate medical summaries through the Dragon Medical One Desktop App and DAX Copilot for Epic. Microsoft identified the root cause, deployed an overnight fix, and confirmed that impacted encounters would recover automatically with no data loss.

Microsoft experienced an issue with the Nuance Management Console in their US datacenter caused by recent Edge/Chrome browser updates. The problem affected administrators managing multiple organizations, who experienced issues with the organization dropdown/selector functionality. The incident was resolved after 5.8 hours of troubleshooting and remediation efforts.

DAX Copilot for EPIC users experienced a TLS connection error that prevented visit recordings from loading, displaying the message "Visit recording failed to load. A TLS error caused the secure connection to fail." The issue affected Epic Hyperspace Embedded Launch, Haiku Android, Haiku iOS Enhanced View, and conditionally Haiku iOS Simple view, impacting both audio recording and summary generation capabilities. Microsoft implemented a fix after 1.4 hours and resolved the incident following monitoring.

Microsoft experienced a major service incident affecting DAX Copilot for Epic's Summary Generation & Delivery functionality within their US datacenter. The issue impacted Dragon Copilot products and was actively troubleshot by Microsoft's team. The incident was resolved within 5 minutes of identification.

Microsoft experienced a 24.4-hour service disruption affecting DAX/Dragon Copilot products in their US datacenter, impacting summary generation, audio uploads, summary availability, and editing functions across Epic, mobile, and desktop applications. Users experienced delays in encounter uploads, delayed summary availability, and error messages preventing visit recordings from starting. Microsoft stabilized the service and confirmed that encounters recorded during the outage would recover automatically.

DAX Copilot for DMO Mobile application experienced increased crashes and intermittent recording stoppage affecting users in US and Canada datacenters. The issue impacted the PowerMic Mobile app's ability to record consistently, causing workflow disruptions for clinicians. Microsoft resolved the problem by releasing updated app versions (6.0.18 and 6.0.19) to the Apple App Store, with some users requiring a full uninstall/reinstall rather than just an update.