EMnify Outage History

EMnify experienced a 1.2-hour service degradation affecting 4G connectivity, where customers encountered intermittent connectivity issues and reduced service performance on their mobile devices. The incident was caused by a global degradation in LTE signaling traffic within one of EMnify's signaling providers' networks, which specifically impacted roaming services. The issue was resolved after the signaling provider fixed their network problems, restoring normal 4G connectivity and roaming services.

EMnify experienced a connectivity issue with the Lonestar network in Liberia, causing intermittent connectivity and service degradation for affected devices over a 57.8-hour period. As a temporary mitigation, connections to Lonestar were blocked and devices were redirected to the alternative Orange Liberia network. The incident was resolved after network tests showed successful results and the temporary network block was lifted, allowing devices to gradually resume normal connectivity.

EMnify experienced connectivity issues affecting devices using the Play network in Poland, causing intermittent connectivity and service degradation for customers in that region. The team identified the root cause, coordinated with the network operator, and temporarily restricted Play network access while customers could use alternative networks in Poland. The incident was resolved after 3.3 hours with full connectivity restored and normal service operations resumed.

EMnify experienced a service degradation affecting MTN Côte d'Ivoire network connectivity, causing devices to encounter connection issues when attempting to connect to this operator. The incident impacted network connectivity in the Middle East & Africa region and lasted 9 minutes. The team worked with the operator to investigate and resolve the connectivity problems.

EMnify experienced an issue affecting event display functionality in both the Portal user interface and API for 1.3 hours. The problem prevented users from properly viewing events through these channels. The team identified the problematic component, implemented a fix, and resolved the issue after monitoring to ensure system stability.

EMnify experienced increased API error rates that primarily affected portal endpoint statistics and API functionality for 5.1 hours. The incident impacted both the API and user interface components, preventing normal access to portal services. The issue was identified and resolved with a fix, after which error rates decreased and all services returned to full operational status.

EMnify experienced a 5.3-hour service degradation affecting network connectivity on MTN Uganda, while other networks in the region remained operational. The issue was identified as originating from MTN's infrastructure rather than EMnify's platform, and EMnify worked with MTN to resolve the connectivity problems. Service was fully restored after monitoring confirmed stability.

EMnify experienced OpenVPN authentication issues that affected VPN services across all breakout regions for 1.2 hours. The engineering team identified the root cause and applied a fix, with monitoring confirming the resolution. The OpenVPN service was restored to full operational status.

EMnify experienced a 3-hour incident where traffic data accuracy issues caused discrepancies in billing previews and usage statistics across both the portal and APIs. The team identified the root cause and successfully applied a fix to restore accurate billing previews and usage statistics. The incident was resolved after a monitoring period to ensure system stability.