Check if Sinch Engage is down, official outages, user-reported issues, and outages map.
Sinch Engage is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Sinch Engage status data.
IsDown has tracked 19 incidents since started monitoring Sinch Engage status in January 2025. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Incident | Duration |
---|---|---|
Sep 02, 2025
12:18 PM CEST
|
Minor
Between 10:48 and 11:18 CET, we experienced a temporary issue with our database that resulted in ...
|
about 2 hours |
Mar 27, 2025
01:15 PM CET
|
Major
Users are experiencing an error when attempting to send campaigns.
Our team is actively investig...
|
about 3 hours |
Feb 14, 2024
03:09 PM CET
|
Major
We are currently facing issues with template status update in Engage. The status is showing pendi...
|
Ongoing |
Jan 26, 2024
10:04 AM CET
|
Minor
It has been reported to us that, WA messages are not arriving on Engage. We are working on identi...
|
Ongoing |
Jan 18, 2024
02:53 PM CET
|
Minor
We are having a issue while sending the campaign. Template selecting page is only loading, not mo...
|
Ongoing |
Dec 28, 2023
12:20 PM CET
|
Minor
We are currently facing an issue while submitting templates. We are working on fixing it ASAP.
|
Ongoing |
Nov 30, 2023
04:24 PM CET
|
Major
We noticed as of 16h30 CET - Chatbots are currently experiencing delays, our tech team is on it! ...
|
Ongoing |
Nov 30, 2023
02:45 PM CET
|
Major
We are currently experiencing a service outage while accessing the chatbot from the platform. We ...
|
Ongoing |
Nov 22, 2023
02:30 PM CET
|
Minor
In the time between 02:35 and 03:00 pm (MET) we were currently experiencing a service outage.
Dur...
|
Ongoing |
Nov 17, 2023
09:30 AM CET
|
Minor
During 25 minutes, users where unable to log in into the platform.
Messaging worked as expected
|
Ongoing |
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Component | Status |
---|---|
Sinch Engage | OK |
Chatlayer | OK |
Sinch Engage - Detailed Services | OK |
Chatlayer - Detailed Services | OK |
Sinch Engage is a multi-channel messaging platform that enables businesses to engage with customers through various channels including WhatsApp, Viber, Instagram, Apple Messages, Webchat, Facebook Messenger, and Telegram.
Monitoring Sinch Engage since January 2025
Tracking 23 Sinch Engage services and regions
2 incidents in 2025
Sinch Engage isn't down. You can check Sinch Engage status and incident details on the top of the page. IsDown continuously monitors Sinch Engage official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Sinch Engage is currently operational. You can check Sinch Engage status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Sinch Engage being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Sinch Engage official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Sinch Engage last outage was on September 02, 2025 with the title "Service Incident: Temporary Database Issue Affecting Message Delivery"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Sinch Engage and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Sinch Engage is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Sinch Engage's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.
We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.
Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.
IsDown offers an easy way to monitor Sinch Engage with maximum flexibility
IsDown monitors Sinch Engage for major outages. A major outage is when Sinch Engage experiences a critical issue that severely affects one or more services/regions. When Sinch Engage marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Sinch Engage status page for minor outages. A minor outage is when Sinch Engage experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Sinch Engage status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Sinch Engage publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Sinch Engage and all their 23 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Sinch Engage and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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