Check if Fidel is down, official outages, user-reported issues, and outages map.
Fidel is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Fidel status data.
IsDown has tracked 55 incidents since started monitoring Fidel status in February 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Incident | Duration |
---|---|---|
Jul 20, 2025
09:00 AM EDT
|
Minor
Impact:
Abnormal delay in reception of Amex auth and conse...
|
5 days |
Jul 08, 2025
01:14 PM EDT
|
Minor
Impact:Visa settlement data for transactions dated July 4, 2025 is dela...
|
14 days |
Jun 25, 2025
11:02 AM EDT
|
Minor
Impact:
Abnormal delay in the reception of Visa auths and conseq...
|
6 days |
Jun 25, 2025
06:30 AM EDT
|
Minor
Impact:
Abnormal delay in reception of Amex auth and consequent ...
|
22 days |
Jun 16, 2025
11:03 AM EDT
|
Minor
We’ve been informed of an internal issue at Mastercard that is affecting the delivery of merch...
|
7 days |
Oct 29, 2024
09:15 AM EDT
|
Minor
We are currently experiencing an issue impacting the card enrollment services...
|
about 5 hours |
Oct 29, 2024
01:15 AM EDT
|
Minor
Amex is encountering delivery delays for Authori...
|
2 days |
Aug 22, 2024
09:15 PM EDT
|
Minor
Fidel API is experiencing delays in receiving Visa authorization transactions.
|
7 days |
Aug 09, 2024
07:00 PM EDT
|
Minor
Fidel API is experiencing an issue with American Express (Amex) API Communications. This has r...
|
3 days |
Jun 24, 2024
11:39 AM EDT
|
Minor
Fidel API is experiencing an issue where American Express (Amex) is not providing complete car...
|
28 days |
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Component | Status |
---|---|
API | OK |
Dashboards | OK |
Documentation | OK |
Website | OK |
Support | OK |
API platform that provides tools for linking payment cards with applications for real-time transaction monitoring and rewards. Features include developer and merchant dashboards, comprehensive documentation, and API reference.
Monitoring Fidel since February 2021
Tracking 10 Fidel services and regions
5 incidents in 2025
Fidel isn't down. You can check Fidel status and incident details on the top of the page. IsDown continuously monitors Fidel official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Fidel is currently operational. You can check Fidel status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Fidel being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Fidel official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Fidel last outage was on July 20, 2025 with the title "Amex Authorization Delays"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Fidel and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Fidel is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Fidel's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.
We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.
Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.
IsDown offers an easy way to monitor Fidel with maximum flexibility
IsDown monitors Fidel for major outages. A major outage is when Fidel experiences a critical issue that severely affects one or more services/regions. When Fidel marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Fidel status page for minor outages. A minor outage is when Fidel experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Fidel status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Fidel and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Fidel and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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