Genetec Cloud Products Outage History

Genetec's Security Center SaaS experienced degraded Natural Language Search functionality for some US region systems due to a partial outage affecting an external dependency provider. The incident lasted 1.1 hours and was classified as minor impact. The issue was resolved after the external provider's service was restored, with Genetec monitoring to ensure full stability before confirming resolution.

Genetec Security Center SaaS experienced system activation degradation across all regions for 2.6 hours. The issue affected users' ability to properly activate systems within the cloud-based security platform. A fix was implemented and monitoring confirmed the resolution of the activation problems.

A service issue affected SC SaaS Intelligent Search functionality in the East US 2 region for Genetec Cloud Products. The incident impacted users' ability to use the intelligent search features in that geographic region. The issue was resolved after 1.2 hours of investigation and remediation work.

Genetec Security Center SaaS experienced degraded functionality for enrolling Axis direct-to-cloud cameras in Australia for 1.6 hours. The issue affected users' ability to enroll new Axis cameras into the cloud-based security system. The problem was identified, a fix was implemented and monitored, and the incident was fully resolved.

A 7.6-hour incident affected access to Genetec's System Management portal (subscriptions.genetec.com), preventing certain users from logging in and causing some integrators to lose their system access requests. The issue disrupted user workflows as they were unable to access the subscription management system. Access was gradually restored starting with a subset of users, with full resolution achieved and integrators able to rejoin existing access requests to regain system access.

Genetec Security Center SaaS experienced enrollment issues with Axis direct-to-cloud devices (cameras, ApbG, intercoms) on newly created systems. The functionality degradation lasted 6 minutes before being resolved. The incident was classified as minor and actively investigated during the outage period.

Genetec Cloud Products experienced a service issue affecting SC SaaS Intelligent Search functionality in the East US 2 region for 8 minutes. The incident was classified as minor and impacted users' ability to use the intelligent search features. The issue was investigated and resolved within the same timeframe.

Genetec Cloud's SC SaaS Intelligent Search service experienced a major outage in the West Europe region for 3.8 hours, causing delays in forensic events appearing within the Investigation feature for a small subset of customers. The root cause was identified and the service was fully restored with no data loss reported.

Genetec Cloud Products experienced a 29.7-hour incident affecting live video functionality for Axis Direct-to-Cloud cameras in the Australia region. The issue impacted users' ability to view real-time video feeds from their security cameras. The problem was resolved through corrective measures deployed in collaboration with partners, restoring full live video functionality.

Genetec Security Center SaaS experienced an email delivery issue that prevented notification emails from being sent from the systems. The incident lasted 1.4 hours while Genetec worked with their email provider to investigate and resolve the problem. The issue has been fully resolved.