Genetec Cloud Products Outage History

Genetec's Security Center SaaS experienced connectivity problems with intercom devices after enrollment, causing affected intercoms to remain offline for nearly 30 hours. The issue was isolated to the intercom enrollment process within the Communications module. A fix was implemented and monitored before the incident was fully resolved.

The natural language Intelligent Search functionality in Genetec Security Center SaaS was unavailable for users in Australia and Europe regions for 3.5 hours. The issue was traced to an external provider, and Genetec worked with them to implement a fix. The service was restored after monitoring confirmed the resolution was successful.

Genetec Cloud Products experienced a service issue affecting Clearance functionality in the Canada Central region for 37 minutes. Users reported problems with Clearance operations during this period. The issue was investigated and resolved, restoring normal service functionality.

Genetec Cloud Products experienced a minor issue affecting the Incident Tool in the France South region. The service team investigated reports of the potential problem and worked to resolve it. The incident lasted 4 minutes with minimal impact to users.

The Genetec Clearance Device Registry experienced functionality degradation specifically affecting users in Europe for 1.8 hours. The issue caused sporadic service disruptions to the device registry component of the Clearance platform. The incident was resolved when services returned to normal operation.

Genetec Cloud Products experienced a service issue affecting SC SaaS Intelligent Search availability in the East US 2 region for 1.2 hours. The incident impacted users' ability to access the Intelligent Search functionality during this period. The issue was investigated and fully resolved.

Genetec's Security Center SaaS experienced degraded Natural Language Search functionality for some US region systems due to a partial outage affecting an external dependency provider. The incident lasted 1.1 hours and was classified as minor impact. The issue was resolved after the external provider's service was restored, with Genetec monitoring to ensure full stability before confirming resolution.

Genetec Security Center SaaS experienced system activation degradation across all regions for 2.6 hours. The issue affected users' ability to properly activate systems within the cloud-based security platform. A fix was implemented and monitoring confirmed the resolution of the activation problems.

A service issue affected SC SaaS Intelligent Search functionality in the East US 2 region for Genetec Cloud Products. The incident impacted users' ability to use the intelligent search features in that geographic region. The issue was resolved after 1.2 hours of investigation and remediation work.