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Gong Outage History

Every past Gong outage tracked by IsDown, with detection times, duration, and resolution details.

There were 219 Gong outages since April 2017. The 57 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major May 31, 2026

May 2026: Forecast - Service disruption

Detected May 31, 2026 10:56 AM WEST · Resolved May 31, 2026 11:45 AM WEST · Duration about 1 hour

Gong's Forecast module experienced a service disruption that prevented users from accessing or using forecast features. The issue was classified as a major incident and lasted 49 minutes. The service was under investigation with users experiencing access problems throughout the affected period.

Minor May 29, 2026

May 2026: Telephony, email, and call synchronization delays

Detected May 29, 2026 7:14 PM WEST · Resolved May 29, 2026 11:36 PM WEST · Duration about 4 hours

Gong experienced a telephony ingestion issue that caused delays in processing phone calls, emails, and call synchronization for customers. The incident lasted 4.4 hours while the engineering team investigated and implemented a fix. The service was restored and the team monitored system performance to ensure stability.

Minor May 13, 2026

May 2026: Revenue - Display issues

Detected May 13, 2026 2:28 PM WEST · Resolved May 13, 2026 5:02 PM WEST · Duration about 3 hours

Gong's Forecast feature experienced display issues where the Revenue tab was missing from the navigation menu, preventing users from accessing revenue-related functionality. The incident was classified as minor and lasted 2.6 hours. The issue was identified and a fix was implemented to restore the missing Revenue tab.

Minor May 12, 2026

May 2026: Mobile app - Limited functionality

Detected May 12, 2026 10:16 AM WEST · Resolved May 12, 2026 12:19 PM WEST · Duration about 2 hours

Gong's mobile app experienced issues with meeting recorder functionality for 2.1 hours. Users were unable to access the meeting recording features through the mobile application. The issue was resolved with an implemented fix, and the system was monitored to ensure stability across all accounts.

Minor May 8, 2026

May 2026: Gong Service Disruption

Detected May 8, 2026 7:00 AM WEST · Resolved May 8, 2026 7:40 AM WEST · Duration 39 minutes

Gong experienced intermittent service issues for 39 minutes caused by a third-party network disruption within AWS, affecting page loading and call recording/upload functionality. The root cause was identified and a fix was implemented, with the team monitoring for full service stabilization. All services including call recording and uploads were restored after the AWS network issue was resolved.

Minor April 30, 2026

April 2026: AI Q&A - Service disruption

Detected Apr 30, 2026 8:00 PM WEST · Resolved May 1, 2026 1:26 PM WEST · Duration about 17 hours

Gong's AI-powered features, including AI Briefs and AI assistant, experienced a service disruption lasting 17.4 hours that caused users to encounter technical errors when attempting to use these features. The issue was identified as originating from a third-party service provider, and Gong worked with this provider throughout the incident to restore functionality. The disruption has been resolved and AI features are now operating normally.

Minor April 28, 2026

April 2026: Forecast and Engage - Performance issue

Detected Apr 28, 2026 1:15 PM WEST · Resolved Apr 28, 2026 4:44 PM WEST · Duration about 4 hours

Gong's Forecast and Engage features experienced a performance issue for 3.5 hours, causing technical errors and slower than usual loading times for To-dos and Accounts pages. The problem was identified as related to an upstream service provider. The issue was resolved and the service returned to normal operation with ongoing monitoring.

Minor April 14, 2026

April 2026: Web app - Degraded performance

Detected Apr 14, 2026 11:58 AM WEST · Resolved Apr 15, 2026 8:50 AM WEST · Duration about 21 hours

Gong's web application experienced degraded performance affecting users in US and EU environments, with some users unable to access the platform and others experiencing slower than usual page loading. The connectivity and performance issues persisted for approximately 20.9 hours before a fix was implemented and system performance returned to normal levels.

Major April 12, 2026

April 2026: Issues Accessing the Gong Platform

Detected Apr 12, 2026 3:36 PM WEST · Resolved Apr 12, 2026 5:05 PM WEST · Duration about 1 hour

The Gong platform experienced access issues that prevented users from reaching the service for approximately 1.5 hours. The engineering team implemented a fix that restored access for all users. The system is now being monitored to ensure continued stability.

Minor March 26, 2026

March 2026: Call Recording Issues for Multiple Providers

Detected Mar 26, 2026 2:16 PM WET · Resolved Mar 26, 2026 4:28 PM WET · Duration about 2 hours

Gong experienced call recording disruptions across multiple providers for 2.2 hours, while Zoom Cloud recordings continued to function normally. The engineering team identified the root cause and deployed a fix, with all call recording services beginning to recover. The system was being monitored to ensure full stability was restored.