Gong Outage History

Gong's web application experienced degraded performance affecting users in US and EU environments, with some users unable to access the platform and others experiencing slower than usual page loading. The connectivity and performance issues persisted for approximately 20.9 hours before a fix was implemented and system performance returned to normal levels.

The Gong platform experienced access issues that prevented users from reaching the service for approximately 1.5 hours. The engineering team implemented a fix that restored access for all users. The system is now being monitored to ensure continued stability.

Gong experienced call recording disruptions across multiple providers for 2.2 hours, while Zoom Cloud recordings continued to function normally. The engineering team identified the root cause and deployed a fix, with all call recording services beginning to recover. The system was being monitored to ensure full stability was restored.

Gong experienced a 1.7-hour service outage affecting all Gemini-powered features, including Smart Trackers, due to an upstream issue with Google Cloud Platform. All Gemini-based functionality was either unavailable or experiencing high failure rates during the incident. The team deployed fallback models for some offline flows while Google worked to resolve the underlying GCP issue.

Gong experienced an 11-minute outage affecting their US environment application. Users were unable to log in, access conversation data, or record calls through the Gong Recorder. The engineering team deployed full resources to identify the root cause and restore service.

Gong experienced a service outage affecting all Gemini AI-powered features, including Smart Trackers, due to an upstream issue with Google Cloud Platform. All Gemini-based features were either unavailable or experiencing high failure rates during the incident. The issue was resolved after 1.9 hours when a fix was implemented to restore Google Cloud Platform connectivity, with Gong's team deploying fallback models where possible during the outage.

Gong's meeting bot recording functionality experienced failures for users in the US-hosted environment, preventing them from recording live meetings while the meetings themselves remained unaffected. The engineering team identified the impacted area and implemented a fix after 2.3 hours. The system was then placed under monitoring to ensure stability.