Gong Outage History

Gong's mobile app experienced issues with meeting recorder functionality for 2.1 hours. Users were unable to access the meeting recording features through the mobile application. The issue was resolved with an implemented fix, and the system was monitored to ensure stability across all accounts.

Gong experienced intermittent service issues for 39 minutes caused by a third-party network disruption within AWS, affecting page loading and call recording/upload functionality. The root cause was identified and a fix was implemented, with the team monitoring for full service stabilization. All services including call recording and uploads were restored after the AWS network issue was resolved.

Gong's AI-powered features, including AI Briefs and AI assistant, experienced a service disruption lasting 17.4 hours that caused users to encounter technical errors when attempting to use these features. The issue was identified as originating from a third-party service provider, and Gong worked with this provider throughout the incident to restore functionality. The disruption has been resolved and AI features are now operating normally.

Gong's Forecast and Engage features experienced a performance issue for 3.5 hours, causing technical errors and slower than usual loading times for To-dos and Accounts pages. The problem was identified as related to an upstream service provider. The issue was resolved and the service returned to normal operation with ongoing monitoring.

Gong's web application experienced degraded performance affecting users in US and EU environments, with some users unable to access the platform and others experiencing slower than usual page loading. The connectivity and performance issues persisted for approximately 20.9 hours before a fix was implemented and system performance returned to normal levels.

The Gong platform experienced access issues that prevented users from reaching the service for approximately 1.5 hours. The engineering team implemented a fix that restored access for all users. The system is now being monitored to ensure continued stability.

Gong experienced call recording disruptions across multiple providers for 2.2 hours, while Zoom Cloud recordings continued to function normally. The engineering team identified the root cause and deployed a fix, with all call recording services beginning to recover. The system was being monitored to ensure full stability was restored.

Gong experienced a 1.7-hour service outage affecting all Gemini-powered features, including Smart Trackers, due to an upstream issue with Google Cloud Platform. All Gemini-based functionality was either unavailable or experiencing high failure rates during the incident. The team deployed fallback models for some offline flows while Google worked to resolve the underlying GCP issue.

Gong experienced an 11-minute outage affecting their US environment application. Users were unable to log in, access conversation data, or record calls through the Gong Recorder. The engineering team deployed full resources to identify the root cause and restore service.

Gong experienced a service outage affecting all Gemini AI-powered features, including Smart Trackers, due to an upstream issue with Google Cloud Platform. All Gemini-based features were either unavailable or experiencing high failure rates during the incident. The issue was resolved after 1.9 hours when a fix was implemented to restore Google Cloud Platform connectivity, with Gong's team deploying fallback models where possible during the outage.