Gong Outage History

Gong's Forecast module experienced a service disruption that prevented users from accessing or using forecast features. The issue was classified as a major incident and lasted 49 minutes. The service was under investigation with users experiencing access problems throughout the affected period.

Gong experienced a telephony ingestion issue that caused delays in processing phone calls, emails, and call synchronization for customers. The incident lasted 4.4 hours while the engineering team investigated and implemented a fix. The service was restored and the team monitored system performance to ensure stability.

Gong's Forecast feature experienced display issues where the Revenue tab was missing from the navigation menu, preventing users from accessing revenue-related functionality. The incident was classified as minor and lasted 2.6 hours. The issue was identified and a fix was implemented to restore the missing Revenue tab.

Gong's mobile app experienced issues with meeting recorder functionality for 2.1 hours. Users were unable to access the meeting recording features through the mobile application. The issue was resolved with an implemented fix, and the system was monitored to ensure stability across all accounts.

Gong experienced intermittent service issues for 39 minutes caused by a third-party network disruption within AWS, affecting page loading and call recording/upload functionality. The root cause was identified and a fix was implemented, with the team monitoring for full service stabilization. All services including call recording and uploads were restored after the AWS network issue was resolved.

Gong's AI-powered features, including AI Briefs and AI assistant, experienced a service disruption lasting 17.4 hours that caused users to encounter technical errors when attempting to use these features. The issue was identified as originating from a third-party service provider, and Gong worked with this provider throughout the incident to restore functionality. The disruption has been resolved and AI features are now operating normally.

Gong's Forecast and Engage features experienced a performance issue for 3.5 hours, causing technical errors and slower than usual loading times for To-dos and Accounts pages. The problem was identified as related to an upstream service provider. The issue was resolved and the service returned to normal operation with ongoing monitoring.

Gong's web application experienced degraded performance affecting users in US and EU environments, with some users unable to access the platform and others experiencing slower than usual page loading. The connectivity and performance issues persisted for approximately 20.9 hours before a fix was implemented and system performance returned to normal levels.

The Gong platform experienced access issues that prevented users from reaching the service for approximately 1.5 hours. The engineering team implemented a fix that restored access for all users. The system is now being monitored to ensure continued stability.

Gong experienced call recording disruptions across multiple providers for 2.2 hours, while Zoom Cloud recordings continued to function normally. The engineering team identified the root cause and deployed a fix, with all call recording services beginning to recover. The system was being monitored to ensure full stability was restored.