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Gorgias status. Check if Gorgias is down right now

Gorgias status updated

Is Gorgias down?

Gorgias is working normally

IsDown checked Gorgias status on at , and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time Gorgias status data from official sources and user reports.

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Issues reported in the last 24 hours

Number of user-reported issues for Gorgias over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Gorgias Outage Map

See where Gorgias users are reporting performance issues or even downtime. The map shows recent reports from around the world.

Gorgias Outages Map

Looking to track Gorgias & all your external dependencies downtime and outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
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Recent outage reports

See what users are saying about Gorgias issues that impacted them and how they are affected by the outage.

  • Gorgias is having a hosting error.

  • Brie - Host Error Bad gateway Error code 502.

  • Steve - Having issues accessing gorgias..

  • Rosalia - I am getting a host error from the internal Gorgias server which is not allowing me to access Gorgias.

  • Pages lagging and becoming unresponsive.

  • Caroline - Cases are loading extremely slow and outbound messages are not being sent..

  • Matt - ai agent lost all knowledge.

  • The AI Agent is only using Help Center articles, not the AI Guidance we created..

  • Unable to close tickets, saying I don't have permission when no issues at all previously.

  • Cam - it's telling me Your Helpdesk subscription has expired. i have tried activating it multiple times and still nothing is working..

Downtime health for the last 90 days

In the last 90 days, Gorgias had 28 incidents (20 major outages and 8 minor incidents) with a median duration of 2 hours 36 minutes.

Total
28

Incidents

Critical
20

Major Outages

Warning
8

Minor Incidents

Duration
2 hour

Median Resolution

Latest incidents and outages history

IsDown has tracked 437 incidents since started monitoring Gorgias status in April 2020. We collect data from 5420+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Gorgias outages and also issues that we're started by a spike in crowdsource reports.

34 minutes
Increased error rate across our platform on us-east1-c94b
Jan 14, 2026 at 03:29 PM
Detected 8 minutes before
about 5 hours
Helpdesk web application slowness
Dec 19, 2025 at 08:52 AM
about 1 hour
Increased error rate and delayed message processing
Dec 17, 2025 at 03:15 PM
about 9 hours
Slowness on Helpdesk
Dec 15, 2025 at 12:47 PM
about 1 hour
Delay in Knowledge updates sync for AI Agent
Dec 09, 2025 at 10:09 PM
44 minutes
Knowledge sync delay to AI Agent
Dec 09, 2025 at 04:05 PM
about 2 hours
Several Gorgias components down due to a third-party provider outage
Dec 05, 2025 at 09:22 AM
about 1 hour
Instability with real time updates
Dec 02, 2025 at 06:52 PM
about 9 hours
Shopify orders data sync is delayed in search and AI Shopping assistant ...
Dec 02, 2025 at 02:44 AM
about 5 hours
All actions should now be working as usual
Dec 01, 2025 at 03:37 AM
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Be the first to know when Gorgias goes down

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free

Components / Services / Regions current status

Check the current status of the 5 components, services, or regions being monitored for Gorgias.

Component Status Details
Helpdesk status OK View details
Helpdesk Clusters status OK View details
Helpdesk Integrations status OK View details
Infrastructure & Cloud status OK View details
Website status OK View details

About Gorgias Status Monitoring

IsDown has maintained continuous monitoring of Gorgias, a Customer Support & Success solution, since April 2020. Our database contains 437 documented incidents from the past 6 years, giving us deep insight into Gorgias's reliability patterns and typical resolution times. We parse Gorgias's official status page across all 37 components and 5 groups, interpreting statuses like operational, degraded performance, partial outage, and major outage to deliver precise uptime metrics and targeted notifications.

When Gorgias experiences issues, you need accurate information fast. IsDown combines official status page data with user-reported issues, giving you early detection when vendors are slow to acknowledge problems, plus verified incident details once they do. You get affected components, severity levels, and real-time resolution updates from both sources.

Engineering and operations teams rely on IsDown to monitor Gorgias and receive verified outage alerts. Get instant notifications through Slack, Teams, PagerDuty, or 20+ other integrations.

How IsDown monitors Gorgias?

IsDown monitors Gorgias health in almost real-time

Every few minutes we check the status page of Gorgias (and 5,420+ other services) for issues. We collect the status and outage information across all 37 Gorgias components. We also monitor user reports alongside official sources. Since vendors often take time to report incidents, monitoring user reports helps us alert you early.

The moment an issue is detected in Gorgias, IsDown sends an alert and updates your status page

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be alerted about. This way you avoid getting all incidents from Gorgias and other services, focusing only on those affecting your business.

One status page to monitor all your external dependencies

What you get when monitoring Gorgias with IsDown

Track Gorgias incidents and downtimes by severity

IsDown checks Gorgias official status page for major/minor outages or downtimes. A major outage is when Gorgias experiences a critical issue that severely affects one or more services/regions. A minor incident is when Gorgias experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Gorgias outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users report problems with Gorgias

Gorgias and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Gorgias outages and downtimes

IsDown collects all information from the outages published in Gorgias status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Gorgias maintenance events

Gorgias publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Gorgias outages that impact your business

IsDown monitors Gorgias and all their 37 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was built to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Gorgias but also 5,421 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Gorgias and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird's-eye view and share it with your team.

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Monitor Gorgias and all your external dependencies in real-time

Get notified immediately when there's an issue with Gorgias or other services

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be notified about. This way you avoid getting all incidents from Gorgias and other services.

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Get notified immediately when there's an issue with Gorgias or other services

Send outage information from Gorgias and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Gorgias and 5,420 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from Gorgias and other services to your tools

Share Gorgias status in your status page

Create a status page that can easily be accessed by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Gorgias down?'

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Share Gorgias status in your status page

Gorgias Downdetector vs IsDown

Need similar to Downdetector Gorgias alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect Gorgias outages, IsDown monitors Gorgias's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Gorgias status page monitoring with real-time incident details.
Monitor 5,420+ services including Gorgias in a single dashboard.
Instant Gorgias outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Gorgias official status and user-reported issues.
Maintenance feed for Gorgias
Granular alerts filtering by Gorgias components and regions.
Start Monitoring Gorgias with IsDown

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Frequently Asked Questions

Is Gorgias down today?

Gorgias isn't down. You can check Gorgias status and incident details on the top of the page. IsDown continuously monitors Gorgias official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Gorgias status?

Gorgias is currently operational. You can check Gorgias status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Gorgias outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Gorgias down today or just slow?

Currently there's no report of Gorgias being slow. Check on the top of the page if there are any reported problems by other users.

How are Gorgias outages detected?

IsDown monitors the Gorgias official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Gorgias having an outage right now?

Gorgias last outage was on January 14, 2026 with the title "Increased error rate across our platform on us-east1-c94b"

How to check if Gorgias is down?

Why use IsDown to monitor Gorgias instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Gorgias and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Gorgias?

IsDown and DownDetector help users determine if Gorgias is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Gorgias's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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