Outage in Heap
App Unavailability
Resolved MinorIncident Report
We're experiencing intermittent unavailability of Heap app queries. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 11/15/2023 10:22PM
This incident has been resolved.
MONITORING
over 2 years ago - at 11/15/2023 09:39PM
A fix has been implemented and we're monitoring the results. Data latency is still elevated but recovering.
IDENTIFIED
over 2 years ago - at 11/15/2023 08:33PM
We are continuing to work on a fix and data latency is still elevated. No data has been lost. We'll post another update in the next hour.
IDENTIFIED
over 2 years ago - at 11/15/2023 07:10PM
We are continuing to work on a fix and data latency is still elevated. No data has been lost.
IDENTIFIED
over 2 years ago - at 11/15/2023 05:32PM
The issue has been identified and we're working on a fix. During this time you may observe elevated data latency into the Heap app. Collection is unaffected and no data has been lost.
INVESTIGATING
over 2 years ago - at 11/15/2023 04:51PM
We're experiencing intermittent unavailability of Heap app queries. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 30 minutes.
Latest Heap outages
Customers having to re-login in to Heap - 6 days ago
We are currently experiencing delays in 3rd party integrations events being available in the app - 14 days ago
Partial service disruption for some Heap/PA customers - 17 days ago
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