Outage in Heap
Temporary disruption in parts of Heap web app
Resolved MinorIncident Report
We are investigating a performance degradation for some customers in the Heap web app. No data has been lost.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 03/10/2025 09:37AM
This incident has been resolved.
MONITORING
8 months ago - at 03/10/2025 09:02AM
The fix has been applied and we are monitoring the system.
IDENTIFIED
8 months ago - at 03/10/2025 08:56AM
The issue has been identified.
INVESTIGATING
8 months ago - at 03/10/2025 08:53AM
We are investigating a performance degradation for some customers in the Heap web app. No data has been lost.
Latest Heap outages
Latency due to a global Amazon Web Services (AWS) issue - 19 days ago
Heap Connect Sync Delays - 29 days ago
EU Temporary Data Latency - about 2 months ago
Heap Connect Syncs: Possibility Of Stale Data - about 2 months ago
Heap Connect Syncs: Possibility Of Stale Data (US) - 2 months ago
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