Outage in Heap

Temporary disruption in parts of Heap web app

Resolved Minor

March 10, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating a performance degradation for some customers in the Heap web app. No data has been lost.

Components affected

Heap App

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 03/10/2025 09:37AM

This incident has been resolved.

MONITORING 11 months ago - at 03/10/2025 09:02AM

The fix has been applied and we are monitoring the system.

IDENTIFIED 11 months ago - at 03/10/2025 08:56AM

The issue has been identified.

INVESTIGATING 11 months ago - at 03/10/2025 08:53AM

We are investigating a performance degradation for some customers in the Heap web app. No data has been lost.

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