Outage in Heap

Temporary disruption in parts of Heap web app

Resolved Minor
March 10, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating a performance degradation for some customers in the Heap web app. No data has been lost.
Components affected
Heap App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/10/2025 09:37AM

This incident has been resolved.

MONITORING about 2 months ago - at 03/10/2025 09:02AM

The fix has been applied and we are monitoring the system.

IDENTIFIED about 2 months ago - at 03/10/2025 08:56AM

The issue has been identified.

INVESTIGATING about 2 months ago - at 03/10/2025 08:53AM

We are investigating a performance degradation for some customers in the Heap web app. No data has been lost.

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