Outage in Help Scout
Web App & Chat Connection Issues
Resolved Minor
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Outage Details
We're currently looking into reports of timeouts/slowness when accessing the web app and issues with Beacon and Live Chat. We'll share updates as soon as we have more information.
Latest Updates ( sorted recent to last )
MONITORING
over 3 years ago - at 05/11/2022 06:26PM
We've believe we have identified the source of the issue. We've put a fix in place, and are currently monitoring systems. We will share another update when things are all clear.
INVESTIGATING
over 3 years ago - at 05/11/2022 05:41PM
We're currently looking into reports of timeouts/slowness when accessing the web app and issues with Beacon and Live Chat. We'll share updates as soon as we have more information.
Latest Help Scout outages
Degraded Performance & Slow Loading Issues - 19 days ago
Delays to Conversation Updates - 19 days ago
Degraded Performance & Slow Loading Issues - 20 days ago
Delays in Updating Views - 25 days ago
Web App Connection Timeouts - about 2 months ago
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