Outage in Help Scout
Email Delays
Resolved Major
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Outage Details
Components affected
Help Scout Web App Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search resultsLatest Updates ( sorted recent to last )
Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. We'll continue to monitor all services over the next few hours and are very sorry for the trouble today. Please reach out if you continue to experience any problems across Help Scout.
We're still investigating the situation and will share updates as we have them. Thank you for your patience!
We're still investigating the situation and will share updates as we have them.
We're still investigating the situation with delays in the Inbox, and will share updates as we have them.
We're still actively investigating the delays we've seen with Inbox. We'll share more updates as we have them, and we appreciate your patience.
We're continuing to investigate Inbox delays. Thank you for bearing with us.
We're investigating a problem with email delivery. Your Help Scout inbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.
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