Outage in Help Scout

Email Delays

Resolved Major

June 24, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We're investigating a problem with email delivery. Your Help Scout inbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.

Components affected

Help Scout Web App Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search results

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 06/24/2024 09:13PM

Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. We'll continue to monitor all services over the next few hours and are very sorry for the trouble today. Please reach out if you continue to experience any problems across Help Scout.

INVESTIGATING over 1 year ago - at 06/24/2024 08:16PM

We're still investigating the situation and will share updates as we have them. Thank you for your patience!

INVESTIGATING over 1 year ago - at 06/24/2024 07:37PM

We're still investigating the situation and will share updates as we have them.

INVESTIGATING over 1 year ago - at 06/24/2024 07:02PM

We're still investigating the situation with delays in the Inbox, and will share updates as we have them.

INVESTIGATING over 1 year ago - at 06/24/2024 06:28PM

We're still actively investigating the delays we've seen with Inbox. We'll share more updates as we have them, and we appreciate your patience.

INVESTIGATING over 1 year ago - at 06/24/2024 05:51PM

We're continuing to investigate Inbox delays. Thank you for bearing with us.

INVESTIGATING over 1 year ago - at 06/24/2024 05:20PM

Latest Help Scout outages

Outlook Outage - 7 days ago

Docs site not loading - about 1 month ago

Connections Issues - about 2 months ago

Email Delays - about 2 months ago

Temporary Outage and Slow Loading across Help Scout - 3 months ago

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