Infobip Outage History

Infobip experienced a 54-minute outage affecting top-up payment processing across multiple data centers, causing successful payments to remain stuck in "In progress" status while account balances and invoices failed to update in the Customer Portal. The service was fully restored with all payments correctly reflected in accounts, and no transactions were lost during the incident.

Infobip experienced a major outage affecting their 2FA Authentication service across multiple data centers for 57 minutes on April 14th. Users were unable to complete login attempts as 2FA verification codes failed to work properly. The issue was successfully resolved and the service was restored to full operation.

Infobip experienced service degradation across multiple services in their Global (Europe) data centers for 44 minutes on April 13, 2026. Users experienced delays in inbound traffic delivery and processing of delivery reports across multiple communication channels. The issue was identified and resolved with a fix implementation.

Infobip's RCS template service experienced degradation across multiple data center locations for 4.1 hours, causing clients to encounter 500 errors when viewing templates in the UI, missing buttons or parameters, and delays in RCS message delivery and tracking. The issue was resolved by implementing a fix that eliminated the 500 errors, with the service returning to normal operation.

Infobip's Global (Europe) data center experienced degradation affecting all services for 1.2 hours on April 7th from 15:00 to 16:20 UTC. Users experienced delays in traffic processing, though traffic continued to be accepted and routed with delays rather than being completely blocked. The issue was identified and resolved with a fix implementation.

Infobip experienced a service degradation affecting their Moments service across multiple data centers, preventing users from launching campaigns and causing general product usage issues. The incident lasted approximately 4 hours and 12 minutes before being resolved. Users were unable to launch created campaigns during the affected timeframe.

Infobip experienced service degradation affecting SMS, Email, and WhatsApp services in their United States data center from 12:08 to 12:19 UTC on March 31, 2026. Users encountered outbound traffic processing issues and delivery delays across all three communication channels. The incident was resolved after 11 minutes of total downtime.

Infobip experienced delays in receiving inbound emails sent to the infobip.com domain for 4.4 hours, while outbound email sending remained unaffected. The engineering team implemented mitigating actions and fully restored normal incoming email flow.

Infobip's Broadcast service within the Moments module experienced degradation for 38 minutes on March 21, 2026, causing broadcast campaigns to fail after launch. The engineering team identified the issue and implemented a fix, fully resolving the service degradation.

Infobip's South Africa data center experienced issues that caused voice service degradation and connectivity problems for customers over 2.8 hours on March 19-20, 2026. The incident was identified and a fix was implemented by the dedicated team. All services were restored to normal operation with confirmation that no remaining issues persisted.