Infobip Outage History

Infobip's Moments service experienced degradation in the Saudi Arabia data center for 25 minutes on April 22, 2026. The incident caused delayed processing of message traffic and issues with API call execution from Flows. The service was successfully restored and returned to normal operation.

Infobip experienced a 54-minute outage affecting top-up payment processing across multiple data centers, causing successful payments to remain stuck in "In progress" status while account balances and invoices failed to update in the Customer Portal. The service was fully restored with all payments correctly reflected in accounts, and no transactions were lost during the incident.

Infobip experienced a major outage affecting their 2FA Authentication service across multiple data centers for 57 minutes on April 14th. Users were unable to complete login attempts as 2FA verification codes failed to work properly. The issue was successfully resolved and the service was restored to full operation.

Infobip experienced service degradation across multiple services in their Global (Europe) data centers for 44 minutes on April 13, 2026. Users experienced delays in inbound traffic delivery and processing of delivery reports across multiple communication channels. The issue was identified and resolved with a fix implementation.

Infobip's RCS template service experienced degradation across multiple data center locations for 4.1 hours, causing clients to encounter 500 errors when viewing templates in the UI, missing buttons or parameters, and delays in RCS message delivery and tracking. The issue was resolved by implementing a fix that eliminated the 500 errors, with the service returning to normal operation.

Infobip's Global (Europe) data center experienced degradation affecting all services for 1.2 hours on April 7th from 15:00 to 16:20 UTC. Users experienced delays in traffic processing, though traffic continued to be accepted and routed with delays rather than being completely blocked. The issue was identified and resolved with a fix implementation.

Infobip experienced a service degradation affecting their Moments service across multiple data centers, preventing users from launching campaigns and causing general product usage issues. The incident lasted approximately 4 hours and 12 minutes before being resolved. Users were unable to launch created campaigns during the affected timeframe.