Infobip Outage History

Infobip experienced connectivity issues at their Canada data center on March 18, 2026, starting at 10:33 UTC. Users faced connectivity problems and service degradation during the incident. The issue was resolved within 19 minutes at 10:56 UTC.

Infobip experienced a major service degradation affecting online payments through their Portal across multiple locations for 1.1 hours. Customers were unable to process online payments during this period. The internal team investigated and resolved the issue, with all payment services returning to normal operation after monitoring and verification.

Infobip experienced a major service degradation affecting their Customer Portal in the Europe data centre for 57 minutes on March 5, 2026. Customers had difficulties logging into the Customer Portal during this period. The technical team identified the root cause, implemented a fix, and restored normal service operations.

Infobip experienced issues with their 2FA Customer Portal Login service in the United States data center, causing users to encounter errors when verifying 2FA codes during login attempts. The incident affected customer portal access for users requiring two-factor authentication. The issue was identified and resolved within approximately 2.5 hours, restoring normal service operations.

Infobip experienced WhatsApp message sending delays across Europe for 1.2 hours on February 26, 2026. The delays caused some messages to expire during transmission, affecting WhatsApp messaging services globally in the European region. The issue was resolved after implementing corrections, restoring normal message forwarding speeds.

Infobip experienced a 24-minute WhatsApp service degradation in their Global (Europe) data centers on February 25th from 10:04 to 10:42 UTC. The incident caused delays and processing issues affecting inbound and outbound WhatsApp traffic, message delivery, and "seen" reports for customers using the service. The degradation was successfully resolved with normal service operations restored.

Infobip's Global (Europe) data center experienced a 34-minute service degradation affecting multiple services including Answers and Moments due to an issue with senders. Users were unable to select senders when creating campaigns across all channels, incoming messages were not being received, and incoming traffic was processed incorrectly with significant delays. The incident was resolved after investigation and corrective measures were implemented.