IT Glue Outage History

Datto SaaS Protection experienced a major incident where Restore and Export services were temporarily disabled for customers across all regions (NA/EMEA/APAC) for 6.1 hours. The Kaseya R&D team identified the issue and deployed fixes in phases, first restoring services for V3 customers and then for V2 customers. All Restore and Export functionality was fully restored and returned to normal operation.

Datto SaaS Protection customers hosted on node 'usw3-pod-1' experienced backup degradation for approximately 16 hours. The Kaseya R&D Team investigated the issue and implemented a fix. The incident was resolved after a monitoring period to ensure service stability.

Datto Workplace experienced an issue where Report Files were not loading in browser or agent for AU5 region partners, while other regions remained unaffected. The incident impacted the ability to access and view report files through the platform's interface. The issue was resolved after 6 hours of investigation by the Kaseya R&D Team.

Datto BCDR users associated with Server3935 experienced disruptions to offsite synchronization and offsite restore operations for approximately 94 hours. The Kaseya R&D team investigated the issue, identified the root cause, and implemented a fix. The incident was resolved on March 6th, 2026.

Datto SaaS Protection customers hosted on node 'use1-bfyii-2378' experienced service disruption and were unable to access their accounts, receiving errors when attempting to connect. The Kaseya R&D Team investigated the issue and implemented a fix after approximately 4 hours of monitoring. The incident was fully resolved after 4.3 hours of total downtime.

Datto SaaS Protection customers on pod 'aue1-saas-p0' experienced degraded backup performance for SharePoint and Teams services over a 92-hour period. The Kaseya R&D team identified the root cause and implemented configuration changes to address the issue. The incident was resolved after monitoring confirmed that SharePoint and Teams backup success rates had improved.

Datto SaaS Protection customers on pod 'des1-saas-p0' experienced degraded backup performance for SharePoint and Teams services due to Microsoft throttling issues. The incident lasted 174 hours, during which backup frequency was temporarily reduced from twice daily to once daily to maintain success rates. The issue was resolved through configuration changes that stabilized backup success rates and restored the normal twice-daily backup schedule.

IT Glue experienced a service disruption on the US - VSA136 system where administrators were unable to login to the user interface. The incident lasted 6.3 hours before a fix was implemented and the service was fully restored.