Jumio Outage History

Jumio experienced service instability affecting their Identity Verification and Authentication services in the US data center for 1.8 hours on May 9, 2026. The outage impacted Identity Verification Web, SDK, and Processing components, preventing users from completing identity verification workflows. The engineering team identified and resolved the root cause, restoring full service functionality by 19:47 UTC.

Jumio experienced delays in processing identity verification transactions across all data centers for 8.5 hours, specifically affecting transactions routed to manual review which saw delays in callback responses and result retrieval. All services remained functional during the incident, and all backlogged transactions were processed once the issue was resolved.

Jumio's US data center experienced a brief degradation that caused delays and increased latency for customers using the Identity Verification Retrieval API endpoint service. The incident lasted 1.3 hours, during which customers experienced slower response times when calling the Retrieval API. The engineering team identified and resolved the underlying cause, restoring services to normal operating levels.

Jumio's US data center experienced a degradation that caused delays and increased latency for customers using the Identity Verification Retrieval API endpoint service. The incident lasted 1.4 hours, during which customers experienced slower response times when making API calls. The engineering team identified and resolved the underlying cause, restoring services to normal operating levels.

Jumio experienced delays in processing identity verification transactions across US, EU, and SGP data centers from 02:02 UTC to 08:44 UTC on March 26, 2026. The issue specifically affected transactions routed to manual review, causing minor delays in callback responses and result retrieval. The incident lasted 5.7 hours before being fully resolved with normal processing restored.