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Nextiva Outage History

Every past Nextiva outage tracked by IsDown, with detection times, duration, and resolution details.

There were 131 Nextiva outages since May 2019. The 17 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major May 21, 2026

May 2026: NEXT and XBert Issues

Detected May 21, 2026 1:39 PM EDT · Resolved May 21, 2026 5:04 PM EDT · Duration about 3 hours

A subset of Nextiva NEXT customers experienced inbound and outbound call issues that later expanded to include SMS and email service disruptions. The incident lasted 3.4 hours before engineers identified the root cause and implemented a fix, restoring all core communication services. Full functionality was confirmed and monitored before the incident was officially resolved.

Major March 31, 2026

March 2026: Nextiva vFax Inbound Issues

Detected Mar 31, 2026 12:52 PM EDT · Resolved Mar 31, 2026 3:05 PM EDT · Duration about 2 hours

Nextiva experienced a major incident affecting customers' ability to receive inbound faxes through their vFAX service. The issue impacted the Nextiva vFAX component for 2.2 hours while engineers investigated and implemented a fix. The incident was resolved after monitoring confirmed the fix was successful.