Outage in Onfido

Services down in US region

Resolved Major
October 20, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

Due to an upstream dependency we were not able to receive check creation requests, process checks, or create a statuspage. The impact was limited to the US region. We are now operational but keep monitoring.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/20/2025 10:07AM

The incident is now fully resolved. The root cause was an issue with AWS in the US region that impacted many services. We will write a post mortem.

MONITORING 3 days ago - at 10/20/2025 09:47AM

Services are operational since 9:26UTC

MONITORING 3 days ago - at 10/20/2025 09:46AM

We are monitoring the recovery.

INVESTIGATING 3 days ago - at 10/20/2025 09:46AM

Due to an upstream dependency we were not able to receive check creation requests, process checks, or create a statuspage.

The impact was limited to the US region.

We are now operational but keep monitoring.

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