Outage in Onfido
Services down in US region
Resolved MajorIncident Report
Due to an upstream dependency we were not able to receive check creation requests, process checks, or create a statuspage.
The impact was limited to the US region.
We are now operational but keep monitoring.
Components affected
Onfido API Onfido Dashboard Onfido Document Verification Onfido Facial Similarity Onfido Watchlist Onfido Identity EnhancedTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/20/2025 10:07AM
The incident is now fully resolved. The root cause was an issue with AWS in the US region that impacted many services. We will write a post mortem.
MONITORING
6 months ago - at 10/20/2025 09:47AM
Services are operational since 9:26UTC
MONITORING
6 months ago - at 10/20/2025 09:46AM
We are monitoring the recovery.
INVESTIGATING
6 months ago - at 10/20/2025 09:46AM
Due to an upstream dependency we were not able to receive check creation requests, process checks, or create a statuspage.
The impact was limited to the US region.
We are now operational but keep monitoring.
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