Outage in Onfido

Outage in the US region

Resolved Major
October 20, 2025 - Started 3 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/20/2025 08:19PM

This incident is now resolved.

We apologize for the disruption caused. A detailed postmortem will follow once we've concluded our investigations.

MONITORING 3 days ago - at 10/20/2025 07:32PM

Report processing has recovered over the past 40 minutes, and all services are stabilizing.

We are continuing to monitor.

MONITORING 3 days ago - at 10/20/2025 06:48PM

AWS are reporting progressive improvements. We are intermittently processing a limited number of transactions, but our services remain unstable.

MONITORING 3 days ago - at 10/20/2025 05:22PM

Some AWS services are showing signs of intermittent recovery, but disruption remains widespread and our services remain critically impacted.

We continue to monitor the situation.

IDENTIFIED 3 days ago - at 10/20/2025 03:13PM

In the latest update from AWS, multiple services continue to be impacted. In particular, network connectivity issues are still preventing us from servicing requests.

We continue to monitor the situation.

IDENTIFIED 3 days ago - at 10/20/2025 02:29PM

The incident has regressed, and we are now facing another outage.

Since 14:13 UTC, we have not been able to receive requests or process reports.

We continue to monitor the situation with AWS.

INVESTIGATING 3 days ago - at 10/20/2025 01:54PM

Continued issues with our hosting provider, AWS, have resulted in recurring problems and our US service is experiencing degraded performance.

We continue to investigate this issue.

INVESTIGATING 3 days ago - at 10/20/2025 01:45PM

We are currently investigating this issue.

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