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PetDesk Outage History

Every past PetDesk outage tracked by IsDown, with detection times, duration, and resolution details.

There were 67 PetDesk outages since June 2021. The 7 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major May 26, 2026

May 2026: Dashboard Performance and Availability

Detected May 26, 2026 10:58 AM EDT · Resolved May 26, 2026 11:30 AM EDT · Duration 32 minutes

The PetDesk Dashboard experienced performance issues that prevented proper loading and affected both dashboard login and the provider web application. The incident lasted 32 minutes before the team resolved the performance problems and restored normal functionality.

Minor April 16, 2026

April 2026: PetDesk Scribe Post Processing Issue

Detected Apr 16, 2026 1:26 PM EDT · Resolved Apr 16, 2026 6:08 PM EDT · Duration about 5 hours

PetDesk experienced an issue with post-recording processing that prevented appointments from completing properly and resulted in incomplete SOAP notes. The team implemented an intermediate fix that partially improved processing, then performed a complete rollback to a previous version to fully resolve the issue. The incident was resolved after 4.7 hours, with normal appointment processing restored and batch reprocessing initiated for affected appointments.

Minor April 16, 2026

April 2026: PetDesk Pay Service Degradation

Detected Apr 16, 2026 1:05 PM EDT · Resolved Apr 16, 2026 6:04 PM EDT · Duration about 5 hours

PetDesk Pay experienced service degradation for 5 hours due to issues with their upstream payments provider that prevented payment processing. The payments provider stabilized their system and normal payment processing was restored. The incident was resolved with no further payment processing issues reported.