PetDesk Outage History

PetDesk experienced an issue with post-recording processing that prevented appointments from completing properly and resulted in incomplete SOAP notes. The team implemented an intermediate fix that partially improved processing, then performed a complete rollback to a previous version to fully resolve the issue. The incident was resolved after 4.7 hours, with normal appointment processing restored and batch reprocessing initiated for affected appointments.

PetDesk Pay experienced service degradation for 5 hours due to issues with their upstream payments provider that prevented payment processing. The payments provider stabilized their system and normal payment processing was restored. The incident was resolved with no further payment processing issues reported.