PPRO Outage History

PPRO experienced a major service degradation affecting the eps (Erste Bank und Sparkassen) payment component due to an issue at the external provider level. The degradation lasted 41 minutes while PPRO coordinated with their partner's technical support team for resolution. The external service provider confirmed full resolution and operations returned to normal performance.

PPRO experienced a major service degradation affecting Bancontact payments for ING Belgium and Belfius Bank customers, caused by an internal system change. The incident impacted payment processing capabilities for these Belgian banking partners for 44 minutes. The external service provider confirmed full resolution and normal operations were restored.

PPRO's monitoring system detected a partial service degradation affecting Przelewy24 payment processing. The incident lasted 6 minutes while the engineering team investigated and resolved the root cause. Service operations returned to normal performance parameters after the resolution.

PPRO experienced a 54-minute partial service degradation affecting Bancontact payment processing due to an issue at the external service provider level. The degradation was identified by PPRO's monitoring system and confirmed to originate from their partner's infrastructure. The external provider resolved the issue and normal operations were restored after monitoring confirmed stable performance.

PPRO experienced a severe service degradation affecting Trustly payment services for 15 minutes on April 7, 2026. The engineering team investigated and fully resolved the issue, restoring normal operations.

PPRO's Przelewy24 payment service experienced a major degradation for 35 minutes due to an internal system change. The issue was identified and analyzed by technical teams, who worked actively toward resolution. The external service provider confirmed full resolution and operations returned to normal performance parameters.

PPRO experienced a partial service degradation affecting the eps component for 39 minutes. The monitoring system detected the issue and the internal engineering team investigated the root cause. The service degradation was fully resolved and operations returned to normal performance parameters.

PPRO experienced a severe service degradation affecting Swish payment services for 1.3 hours. The issue was identified as originating from a service provider/partner level problem rather than PPRO's internal systems. The degradation was fully resolved by the engineering team, with operations returning to normal performance parameters.

PPRO's Swish payment service experienced a partial service degradation that lasted 22 minutes. The monitoring system detected the issue and the internal engineering team investigated to resolve it. The incident was classified as major status and has since been resolved.

PPRO experienced a partial service degradation affecting PayU payment processing for 48 minutes due to an issue at the external service provider level. The degradation was identified by PPRO's monitoring system and confirmed to originate from PayU's infrastructure rather than PPRO's systems. The external provider resolved the issue and confirmed full restoration of normal operations, with PPRO monitoring the recovery before formally closing the incident.