Major
April 8, 2026
April 2026: Document completion delays on Proof platform
Detected
Apr 8, 2026 4:25 PM EDT
·
Resolved
Apr 8, 2026 5:11 PM EDT
·
Duration
about 1 hour
The Proof platform experienced a major incident where digital signing of PDF documents failed, causing delays in document completion after meetings or e-sign operations. The issue affected all Proof services including Real Estate, Notary Platform, Consumer Web, and the Proof/Notarize API. The incident was resolved after 46 minutes by working with a vendor to implement a fix, with all delayed documents expected to process automatically after resolution.