Retool Outage History

Retool Cloud experienced intermittent failures with Google Sheets integrations, causing "premature close" errors that affected a subset of users for 13.4 hours. The issue prevented users from properly accessing or interacting with their Google Sheets resources through Retool applications. The problem was identified, a fix was implemented and monitored, and the incident was fully resolved.

Retool Cloud experienced a major incident where PostgreSQL and REST API resource queries were intermittently failing, which also prevented users from accessing RetoolDB functionality. The engineering team identified the root cause and implemented a fix, with error rates returning to normal levels. The incident was fully resolved after 2.5 hours of service disruption.

Retool Cloud experienced intermittent failures with Google Sheets integrations, causing "premature close" errors that affected a subset of users for 2.1 hours. The issue was identified as part of a larger system problem affecting PostgreSQL and REST API resource queries. The incident was resolved by addressing the underlying broader infrastructure issue.

Retool Cloud customers using custom domains experienced failures when attempting to complete OAuth2 Resource Authentication flows for 6.7 hours. Affected users could work around the issue by authenticating through their base .retool.com domain instead. The issue was identified and resolved with a fix implementation.

Retool experienced intermittent app navigation issues on their cloud platform that affected the web application and APIs for 3.6 hours. The incident was initially thought to be resolved but required additional work to fully fix the underlying problem. The service was restored after the team implemented a complete resolution.

Retool Cloud users experienced intermittent navigation issues where apps failed to load or browsers reverted to previous apps when navigating between applications. The issue affected the Web Application and APIs components for 1.5 hours. The root cause was identified and the incident was resolved.

Retool experienced unexpected rate limiting affecting AI-powered features for 2.4 hours. Users encountered restrictions when trying to use AI functionality during this period. The issue was resolved through coordination with AI providers, with monitoring confirming full restoration of service.

Retool experienced elevated error rates with Google Sheets, MySQL, and PostgreSQL integrations for 12.8 hours, though query operations continued to function normally. The engineering team identified the root cause and actively monitored the affected resources. The incident was resolved after confirming all affected integrations returned to operational status.