Delays in activity, post maintenance

The incident has been resolved, returning search indexing back to full functionality for all impacted features:

Search, Filtering, Workflow, Imports, Import Integrations, and Catalog Site Search

If you are experiencing search issues for recently published Sites, you can fix this immediately by re-publishing the Site. Otherwise, our historical indexing processes will resolve this tomorrow, August 23rd.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our search indexing systems have completed processing the backlog of indexed events. Downstream events such as Imports, Workflows and Webhooks that are tied to the completion of Imports will trigger as this backlog is processed.

We will continue to provide ongoing updates.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have implemented corrective actions to bring our search indexing back to a stable state. Our current ETA for completing the backlog of indexing events is set for 6:30pm ET.

Between now and our ETA, your search indexes will continue to process and reflect the most recent updates from the various impacted functions listed below:
Search, Filtering, Workflow, Imports, Import Integrations, and Catalog Site Search

We will continue to provide ongoing updates.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

The incident remains in progress, as we work with our external dependencies to correct the search indexing experience.

Currently, the search indexing delays are degrading the experience for:
Search, Filtering, Workflow, Imports, Import Integrations, and Catalog Site Search

We will continue to provide ongoing updates.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team identified a related issue that caused some Catalog Sites publications to fail and others to be delayed. The issue has now been resolved. If you had any failed publications, we would suggest re-running these, or waiting for the next scheduled run if these are automated.

Catalog Sites search and filtering availability will lag site publication until the broader search indexing performance degradation is resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We are continuing to work on a fix for this issue.

While our Engineering team continues working to resolve the underlying issue with our indexing service, the changes applied so far have improved its state overall. Our current projection is that in the next 6 hours the application will be processing mostly as expected. Until then, changes to the product data should be immediately visible on the Products Page, however, searches and filters may not return the most up-to-date information.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

While our Engineering team continues working to resolve the underlying issue, the changes applied so far have improved the state of the service, and our current projection is that in the next 6 hours imports and workflows will be processing mostly as expected.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our Engineering team continues to see delays in imports and workflow tasks. We're working to resolve the underlying issue and will provide an update when the delays have resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We are continuing to work on a fix for this issue.

Our Engineering team has identified delays across the platform, based on the earlier maintenance window. Our team is monitoring the impact and more updates will follow.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.