Scalepoint Outage History

Scalepoint experienced a major service disruption affecting user access to ClaimShop and CORE & HUB Services, with the entire system impacted. The incident lasted 1.3 hours before being resolved, with the team monitoring the situation to ensure stability after implementing the fix.

Scalepoint experienced a major service disruption affecting the CORE & HUB systems, preventing users from working normally across all system components including Sandbox, Automation Engine, Communication, and various integrations. The entire system was impacted for 1.6 hours while the team investigated and implemented a fix. The incident was resolved after monitoring confirmed the fix was successful.

Scalepoint experienced degraded performance in their HUB Health service due to a general issue with the external MitID authentication provider, affecting the EDI Subrogation (ECO add-on) component. Many users were unable to authenticate properly through MitID during the incident. The issue was resolved after 1.5 hours once the external MitID service was restored.

A disruption in Scalepoint's SMS communication system affected the Communication Core & HUB and ClaimShop services for 21 minutes. The issue was caused by a disturbance at an external supplier that delayed SMS delivery. Once the external supplier resolved their issue, all pending text messages were released and normal service was restored.

Scalepoint users experienced issues receiving SMS and email messages due to an unscheduled disturbance with external provider Telenor Danmark. The incident affected the Communication Core & HUB and ClaimShop services for 1.7 hours. The issue was resolved after SMS deliveries resumed and no further disruptions were observed in internal logs.