Scalepoint Outage History

Scalepoint experienced a major service disruption affecting the entire CORE & HUB system, preventing some users from working normally in these applications. The incident lasted 1.2 hours and impacted all system components. The issue was resolved after implementing a fix and monitoring the situation to ensure stability.

Scalepoint's ClaimShop service experienced a major disruption affecting ClaimShop Settlement and the Shop functionality, with the entire system impacted. Users were unable to access these core services during the incident. The issue was identified, fixed, and fully resolved after 2 hours of downtime.

Scalepoint users experienced issues with missing or non-updating messages in the Messages tab within ClaimsCORE & HUB for certain claims. The communication functionality was affected, preventing users from seeing complete message histories on some claims. The incident was resolved after 2.7 hours, with users able to use message filtering as a temporary workaround during the outage.

Scalepoint's ClaimShop service experienced a major disruption where users were unable to access the Sandbox environment. The incident affected the Sandbox component and lasted 27 minutes before being resolved. The issue was investigated with highest priority and successfully restored.

Scalepoint's Settlement Tool experienced a major disruption that prevented claims handlers from completing their work, affecting the entire system for 9.9 hours. The issue was investigated with high priority, a fix was implemented and monitored, and the incident was fully resolved.

Scalepoint experienced a major service disruption lasting 9.6 hours where users were unable to access their settlement and Shop purchases, with multiple error reports affecting the entire ClaimsCORE and ClaimShop systems. A fix was implemented and systems were restored to normal operation, followed by monitoring to ensure stability.

Scalepoint's Repair & Valuation service experienced a major disruption lasting 5 hours, with users unable to access the Widget tool in the Selfservice module that claimants use to register items. Multiple fixes were implemented and monitored throughout the incident before the service was fully restored.

Scalepoint users experienced email delivery delays affecting system-generated emails, password resets, and login verification codes, with HUB Health service partners particularly impacted by login failures and "500 server error" messages. The incident affected Communication and EDI Subrogation components, with users unable to receive critical emails needed for system access. The issue was resolved after 72 hours through supplier fixes and implementation of new email routing, with users able to restore access by resetting their passwords.

Users experienced degraded performance issues with Scalepoint's ClaimShop settlement tool, affecting the entire system. The engineering team implemented a fix and monitored the results, with the incident fully resolved after 47 minutes.

Scalepoint experienced a major service disruption affecting the entire CORE & HUB system, preventing users from working normally in these applications. The incident lasted 32 minutes, during which time a fix attempt temporarily expanded the outage to more users than initially affected. The issue was identified, resolved with a system fix, and service returned to normal after a brief monitoring period.