Sinch Outage History

Sinch experienced delivery issues with Canada - Sasktel from 06:13 to 07:43 UTC on March 24, 2026, affecting SMS services for both ShortCode and Toll Free components. The incident caused delayed mobile-terminated and mobile-originated messages, along with missing or late delivery receipts. The service was restored after approximately 1.5 hours, with continued monitoring until full resolution was confirmed at 09:35 UTC.

Sinch experienced SMS delivery issues with the Telefonica network in Colombia, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident affected the SMS - LATAM service component for approximately 10.3 hours from March 19, 2026 at 06:35 UTC until resolution on March 20, 2026 at 02:00 UTC.

Sinch experienced SMS delivery issues with Bouygues Telecom in France from 05:00 to 07:13 UTC on March 19, 2026. The incident caused delayed mobile-terminated and mobile-originated messages, along with missing and late delivery receipts for the SMS - EMEA service component. The issue was resolved after approximately 2 hours and 13 minutes.

Sinch experienced performance degradation on their US7 site affecting SMPP, ENUM, and HTTP services for 15.6 hours. Clients were advised to temporarily use the US1 redundant site and alternative endpoints to minimize impact during the outage. The incident was resolved after implementing a fix and monitoring period.

Sinch experienced delivery issues affecting USA minor networks from 08:17 to 09:06 UTC on March 17, 2026. The incident impacted MMS US 10DLC services, causing delayed mobile-terminated and mobile-originated messages, along with missing or late delivery receipts. The issue was resolved after approximately 1.2 hours.

Sinch experienced SMS delivery issues with the Algar Telecom carrier in Brazil, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident affected SMS services in the LATAM region for approximately 14.8 hours from March 16, 04:00 UTC to 18:47 UTC. The service was fully restored and the incident was resolved by March 16, 21:54 UTC.

Sinch experienced SMS delivery issues in the Netherlands affecting the Odido network from 14:17 to 15:45 UTC on March 15, 2026. The incident caused delayed mobile-terminated and mobile-originated messages, along with missing and late delivery receipts for SMS services in the EMEA region. The issue was resolved after 46 minutes of service disruption.

Sinch's Chatlayer service experienced a disruption where old messages were automatically regenerating without user interaction, causing old conversations to appear as new entries in the History panel. The incident lasted approximately 5.75 hours from 08:00 to 13:46 UTC on March 15, 2026. A fix was implemented and monitored before the service was fully restored and the incident was resolved.

Sinch experienced SMS delivery issues with Globe Telecom in the Philippines from March 13, 2026 at 19:16 UTC, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident affected SMS services in the APAC region and was resolved after 4.4 hours on March 14, 2026 at 00:24 UTC.

Sinch experienced a service degradation on their customer dashboard (Dashboard.sinch.com) from 10:50 UTC to 14:00 UTC on March 13, 2026, lasting 1.7 hours. The issue affected the Message Search tool, causing customers to experience missing recent data when performing searches. The incident was resolved by the engineering team and full functionality was restored.