Sonos Outage History

Sonos experienced a major incident where users could not browse Spotify menus within the Sonos app, affecting Spotify integration for EU users initially and then expanding to all Spotify users. The issue lasted 4.6 hours while Sonos worked with Spotify on a fix. The incident was resolved and normal Spotify browsing functionality was restored.

Sonos Backgrounds experienced a major service disruption where users were unable to start audio playback and existing playback would stop suddenly. The issue affected the core playback functionality of the Sonos Backgrounds service. The incident was resolved after 22 minutes of downtime.

Sonos experienced a major incident where users were unable to sign in to their Gaana accounts on Sonos devices due to an integration problem between the two services. The issue affected the Gaana music service component and prevented account authentication for 6.6 hours. The incident was resolved through collaboration between Sonos and Gaana teams to fix the underlying integration problem.

Sonos experienced a major incident where users were unable to start playing music from Sveriges Radio due to playback issues with the service. The problem affected the Sveriges Radio component specifically, preventing music streaming functionality. The incident was resolved after 11.4 hours of collaboration between Sonos and Sveriges Radio teams.

Sonos experienced a major incident where users were unable to sign in to their Deezer accounts on Sonos devices due to an integration problem between the two services. The issue affected the Deezer component specifically and prevented account authentication for approximately 7.9 hours. Sonos worked with Deezer to identify and resolve the problem, restoring normal sign-in functionality.

Sonos experienced a major incident where users were unable to start playing music from FIT Radio Workout Music service. The playback issues affected the FIT Radio Workout component for 21 hours. The incident was resolved through collaboration with FIT Radio to implement a fix.

Sonos experienced a major outage with Google Voice Assistant integration lasting 234.3 hours, preventing users from initiating playback and adding or reauthorizing their Google accounts. The company provided troubleshooting steps via their support documentation to help users resolve the issues. The incident was classified as resolved with monitoring status.