Sonos Outage History

Sonos users experienced issues browsing music on Apple Music for 2.6 hours. The problem affected the Apple Music service integration within Sonos devices. The incident was resolved through collaboration between Sonos and Apple Music teams.

Sonos experienced a major incident where users were unable to browse CBC Radio & Music content, resulting in complete browse failure for this service. The issue affected all CBC Radio & Music functionality on the Sonos platform for 1.6 hours. The incident was resolved after investigation and service was fully restored.

Sonos experienced a major outage where Alexa voice control became unresponsive across their platform. The incident affected users' ability to control their Sonos devices through voice commands for 12.3 hours. The issue was identified and resolved with a fix that restored Alexa voice control functionality.

The Sonos app became unavailable in the iOS and Mac App Stores, preventing users from downloading or updating the application. This major incident lasted 4 hours before being resolved. The issue affected app distribution through Apple's App Stores specifically.

Sonos experienced a major incident where users could not browse Spotify menus within the Sonos app, affecting Spotify integration for EU users initially and then expanding to all Spotify users. The issue lasted 4.6 hours while Sonos worked with Spotify on a fix. The incident was resolved and normal Spotify browsing functionality was restored.

Sonos Backgrounds experienced a major service disruption where users were unable to start audio playback and existing playback would stop suddenly. The issue affected the core playback functionality of the Sonos Backgrounds service. The incident was resolved after 22 minutes of downtime.

Sonos experienced a major incident where users were unable to sign in to their Gaana accounts on Sonos devices due to an integration problem between the two services. The issue affected the Gaana music service component and prevented account authentication for 6.6 hours. The incident was resolved through collaboration between Sonos and Gaana teams to fix the underlying integration problem.

Sonos experienced a major incident where users were unable to start playing music from Sveriges Radio due to playback issues with the service. The problem affected the Sveriges Radio component specifically, preventing music streaming functionality. The incident was resolved after 11.4 hours of collaboration between Sonos and Sveriges Radio teams.

Sonos experienced a major incident where users were unable to sign in to their Deezer accounts on Sonos devices due to an integration problem between the two services. The issue affected the Deezer component specifically and prevented account authentication for approximately 7.9 hours. Sonos worked with Deezer to identify and resolve the problem, restoring normal sign-in functionality.

Sonos experienced a major incident where users were unable to start playing music from FIT Radio Workout Music service. The playback issues affected the FIT Radio Workout component for 21 hours. The incident was resolved through collaboration with FIT Radio to implement a fix.