SurveyMonkey Outage History

SurveyMonkey experienced display issues with NPS (Net Promoter Score) questions on the Analyze page for 3.5 hours. The incident affected how NPS gauges were rendered and displayed to users analyzing their survey results. The issue was resolved after investigation and troubleshooting by the SurveyMonkey team.

SurveyMonkey's Help Center was down for most users, preventing access to support documentation and resources. The outage lasted 11 minutes before the issue was identified, fixed, and service was restored to normal operation.

SurveyMonkey experienced an issue where users could not access the Analyze page navigation header and individual survey responses. The problem affected the core analytics functionality of the platform for 1.7 hours. The issue was resolved after investigation and users regained full access to their survey analysis tools.

SurveyMonkey experienced an issue where Question Summaries were incorrectly displaying response counts, affecting the SurveyMonkey platform. The incident was resolved after 22 minutes of investigation.

SurveyMonkey experienced an issue where copied survey drafts were not appearing in users' survey lists, even though draft versions were being created in the background when no collector was created. The problem affected the survey list display functionality for 5.2 hours. The issue was identified and fixed for new survey copies, with a backlog of previously affected copied surveys also addressed before full resolution.

SurveyMonkey experienced a major incident where users in all regions were unable to update their App listings on the Developer portal. The issue affected the core SurveyMonkey platform and prevented developers from making changes to their application listings. The incident was resolved after 2.1 hours of investigation and remediation efforts.

SurveyMonkey experienced a major incident where TURF and Empirical Bayes analysis features were not functioning properly on MaxDiff surveys. The issue affected SurveyMonkey's core analytics capabilities for approximately 6.1 hours. The incident was resolved after investigation and remediation efforts.

SurveyMonkey experienced delays in email delivery affecting survey invitations, reminders, and thank you emails for 43 minutes. The issue impacted the core SurveyMonkey service and email functionality. A fix was implemented and the incident was resolved after monitoring confirmed the solution was effective.

SurveyMonkey experienced an incident where EU customers were unable to access the Help Center and Chat Support functionality. The issue affected SurveyMonkey's support services for European users for 45 minutes. The incident was resolved after investigation and monitoring.

SurveyMonkey experienced a major service incident involving intermittent login errors that prevented users from accessing the platform. The issue affected the main SurveyMonkey service for 18 minutes. The incident was investigated and resolved.