SurveyMonkey Outage History

SurveyMonkey's Audience preview tool was inaccessible to logged-out customers, displaying errors when they attempted to access the feature. Logged-in users were unaffected and could use the tool normally throughout the incident. The issue was resolved after 5.3 hours.

SurveyMonkey experienced a major incident where RewardApp surveys with advanced logic prevented respondents from starting surveys, causing significantly lower completion rates. The issue affected SurveyMonkey's core survey functionality for 2.6 hours. The root cause was identified and a fix was implemented, fully resolving the problem.

SurveyMonkey experienced a major incident where errors were displaying on the Analyze page, preventing users from properly viewing survey charts and analytics. The engineering team implemented a temporary workaround by reverting to an older version of the Analyze feature to restore functionality while they developed a permanent fix. The incident was fully resolved after 3.4 hours with charts loading normally again.

SurveyMonkey experienced an issue where some customers encountered "Request Headers Fields Too Large" errors when accessing the Analyze page. The problem affected the SurveyMonkey platform for 2.8 hours before being resolved.

A small number of SurveyMonkey customers experienced 500 errors when using the platform, though most errors cleared after refreshing the browser. The issue affected the main SurveyMonkey service for 16 minutes before being resolved.

SurveyMonkey experienced a 7.2-hour incident where sentiment analysis jobs were failing or taking unusually long to complete. The issue affected the platform's ability to process sentiment data for surveys. A fix was implemented and the incident was resolved, with sentiment data processing returning to normal operation.

SurveyMonkey Rewards users were unable to cash out rewards for Amazon gift cards due to a system issue. The problem affected the direct Amazon gift card redemption feature, though users could still access Amazon gift cards through the alternative Prizeout platform. The issue was resolved after 55 hours.