ThousandEyes Outage History

ThousandEyes experienced a service degradation affecting the Endpoint Experience tab in their web application for US1 region customers from approximately 22:20 UTC to 23:58 UTC on March 9-10, 2026. Customers encountered 500 error pages when trying to access pages under the Endpoint Experience section. The issue was resolved after 54 minutes when the team implemented a fix and confirmed normal functionality was restored.

ThousandEyes experienced technical issues with their Chat with Support feature, causing chat connectivity to be unavailable or intermittent for customers. The incident affected the Customer Success Chat component and lasted 42 minutes. A fix was implemented and monitored, with the service fully restored, while customers were directed to use email support during the outage.

ThousandEyes experienced a service degradation affecting billing data reporting for customers in the US1 region, where usage data was being captured at lower levels than actual usage. The issue was identified and a fix was implemented by the engineering team. The incident was resolved after 3.2 hours of investigation and remediation.

ThousandEyes experienced service degradation affecting embedded widgets, causing customers to encounter 429 HTTP errors when navigating to sites containing these widgets. The incident lasted 22 minutes and was resolved after implementing a fix and monitoring the results.