ThousandEyes Outage History

ThousandEyes experienced a platform issue that prevented some mobile app users from executing speed tests. The incident was classified as major and affected mobile application functionality for a subset of users. The team identified the root cause and resolved the issue within 25 minutes.

ThousandEyes integrations using configured tags to identify tests stopped streaming data via OpenTelemetry (OTEL) for 28.4 hours. The issue affected the ThousandEyes for OpenTelemetry component, preventing data flow from tagged test integrations. The problem was identified, a fix was deployed and monitored, and the incident was fully resolved.

ThousandEyes experienced service degradation in their Event Detection service for the US2 Region, causing delays in detecting new events for Network and App Synthetic Tests. The issue began at 17:20 UTC on March 17, 2026, and lasted 4.2 hours before being resolved. The engineering team implemented a fix and monitored the results before confirming full resolution.

A Salesforce service disruption caused ThousandEyes' chat and email support systems to go offline for 2.4 hours. The outage affected the Customer Success Chat component, requiring users to email support directly for urgent issues during the incident. The Salesforce issue was resolved and all support channels were restored to normal operation.

ThousandEyes experienced service degradation for 2.1 hours starting at 22:53 UTC, causing delays in loading Alerts and Test Views data and delayed alert notifications for Network and App Synthetics tests. The issue affected alert processing, test data availability, and email notifications across multiple customer environments. The engineering team identified and implemented a fix, with full resolution confirmed after monitoring the results.

ThousandEyes experienced a security issue where SSO customers could bypass their identity provider and login directly, affecting the SAML/SSO authentication system. The incident lasted 7.8 hours before a fix was implemented and deployed. The service was fully restored after monitoring confirmed no further authentication bypass issues.

ThousandEyes experienced a service degradation in the US1 Region from 15:56 to 16:15 UTC on March 12, 2026, affecting Dashboards and Usage & Billing pages. Customers encountered unavailability or errors when trying to access these specific pages during the 37-minute outage. The engineering team applied a fix and restored all services to normal operation.