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UserZoom Outage History

Every past UserZoom outage tracked by IsDown, with detection times, duration, and resolution details.

There were 27 UserZoom outages since July 2023. The 9 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major April 22, 2026

April 2026: Userzoom down

Detected Apr 22, 2026 2:47 PM EDT · Resolved Apr 22, 2026 3:47 PM EDT · Duration about 1 hour

Minor February 2, 2026

February 2026: Studies with Video Questions are causing upload errors

Detected Feb 2, 2026 3:28 PM EST · Resolved Feb 3, 2026 7:56 AM EST · Duration about 16 hours

Major January 15, 2026

January 2026: Downloading/Sharing Clips currently not working for users in the US

Detected Jan 15, 2026 4:00 PM EST · Resolved Jan 16, 2026 8:37 AM EST · Duration about 17 hours

Major January 14, 2026

January 2026: Unable to log into UserZoom

Detected Jan 14, 2026 4:23 AM EST · Resolved Jan 14, 2026 5:18 AM EST · Duration about 1 hour

Major December 10, 2025

December 2025: Unable to log into UserZoom

Detected Dec 10, 2025 5:04 AM EST · Resolved Dec 10, 2025 5:50 AM EST · Duration about 1 hour

Major December 1, 2025

December 2025: Connectivity issues in Europe

Detected Dec 1, 2025 4:17 AM EST · Resolved Dec 1, 2025 4:59 AM EST · Duration 43 minutes

Minor November 5, 2025

November 2025: Data exports failing for generate in the North America region

Detected Nov 5, 2025 3:24 PM EST · Resolved Nov 5, 2025 4:27 PM EST · Duration about 1 hour

Major October 20, 2025

October 2025: UserZoom Moderated Down

Detected Oct 20, 2025 12:01 PM EDT · Resolved Oct 20, 2025 6:26 PM EDT · Duration about 6 hours

Minor July 1, 2025

July 2025: Issues starting Moderated sessions in some accounts in North America

Detected Jul 1, 2025 9:49 AM EDT · Resolved Jul 1, 2025 10:52 AM EDT · Duration about 1 hour