WatchGuard Outage History

WatchGuard's AuthPoint service experienced authentication errors affecting ADFS and RADIUS components across all regions (AMER, EMEA, APAC) for 1.8 hours. The issue prevented users from authenticating through these services globally. The problem was identified, a fix was implemented and monitored, and normal operations were restored.

WatchGuard's FireCloud Management Reports experienced a service issue that created a data gap for the Asia Pacific region from March 20-23, 2026. The incident affected reporting functionality and data availability for APAC users during this period. The issue was resolved after 3.4 hours with systems returning to normal operation.

WatchGuard's Firecloud Management Reports in the APAC region experienced a service disruption that created approximately three hours of missing data. The incident affected the availability and completeness of management reporting functionality for users in the Asia-Pacific region. The issue was resolved after 1.6 hours, restoring normal reporting operations.

WatchGuard's AuthPoint Authentication service experienced degradation in the EMEA region, affecting RADIUS, SAML, and Logon Agents components. The incident lasted 40 minutes, during which users in the region would have experienced authentication issues. The service was restored to normal operations after the technical team identified and resolved the underlying issue.

WatchGuard experienced a global outage affecting signature services, preventing devices from downloading the latest signature updates for 1.9 hours. The company implemented a fix and restored normal operations. All systems returned to full functionality after monitoring confirmed the resolution.

WatchGuard experienced delays in ThreatSync ingestion that also impacted MDR (Managed Detection and Response) services, affecting data from Firebox, AuthPoint, and NDR sources in the Americas region. The incident lasted 6.7 hours before all systems returned to normal operation.

WatchGuard experienced delays in ThreatSync data ingestion that also impacted MDR (Managed Detection and Response) services, affecting data from Firebox, AuthPoint, and NDR sources. The incident affected the AMER region's Incident Persistence component for 12.5 hours. The issue was identified and resolved, with systems returning to normal operation after a monitoring period.