WatchGuard Outage History

An infrastructure issue caused approximately 2-hour delays in WatchGuard's Visibility Reports service, affecting Log Search, Log Manager, Dashboards and Reports in the EMEA region. The company deployed mitigation actions and scaled up infrastructure to resolve the data delays. The incident was fully resolved after 3.1 hours with all services returning to normal operation.

WatchGuard experienced an infrastructure issue that caused approximately 2-hour delays in their Visibility Reports service, affecting Log Search, Log Manager, Dashboards and Reports in the EMEA region. The engineering team implemented mitigation actions and the system gradually recovered over 5.1 hours. The incident was fully resolved with all delayed data processed and normal service operations restored.

WatchGuard's DNSWatch service experienced performance issues for 35.1 hours, causing slow loading reports, dashboard tiles, and timeouts for users. The company scaled up infrastructure and deployed optimizations to address the problem. The issue was fully resolved and normal service operations were restored.

WatchGuard experienced an infrastructure issue that caused up to 5-hour delays in their Visibility Reporting service, affecting Log Search, Log Manager, Dashboards and Reports in the EMEA region. The underlying infrastructure problem was quickly identified and addressed, but systems required over 34 hours to fully process the backlog of pending data, with recovery efforts slowed by peak traffic periods. The service returned to normal operation once all delayed data was processed and the reporting delays were eliminated.

WatchGuard experienced issues with account creation through their public API, affecting Account Administration services across all regions (AMER, EMEA, and APAC). The incident lasted 2.5 hours while teams investigated, identified, and deployed a fix for the API alerts. Service was restored to normal operations and the issue was fully resolved.

WatchGuard experienced issues with zero-touch deployments for new Fireboxes across all regions (EMEA, APAC, and AMER), preventing automated configuration of newly deployed devices. The incident lasted 1.4 hours and was resolved after deploying a fix that restored normal zero-touch deployment functionality.

WatchGuard's DNSWatch service experienced a major outage in the EMEA region for 3.8 hours, with DNS resolution not working properly. The service suffered intermittent issues even after initial signs of recovery, requiring additional troubleshooting by engineering teams. The incident was fully resolved with DNSWatch returning to normal operations across the affected region.

WatchGuard experienced delays affecting new product activations and renewals for 23.7 hours, with services remaining operational but processing times significantly slower than normal. The issue created a backlog queue that initially required up to 20 hours for new activations and renewals to become available within WatchGuard Cloud. The company implemented fixes to address the delays and fully processed the backlog, restoring normal service operations.

WatchGuard experienced a 3.8-hour outage affecting SAML SSO login functionality across all regions, preventing users from signing into their accounts through single sign-on. Users were able to access their accounts using direct WatchGuard credentials as a workaround during the incident. The issue was resolved with a fix implementation, and WatchGuard recommended updating SAML metadata configurations in Identity Providers to prevent future disruptions.

WatchGuard's ThreatSync service experienced delays in incident generation and persistence in the EMEA region for approximately 1 hour. The incident affected the system's ability to generate security incidents in a timely manner for users in that region. The issue was resolved after engineers implemented a fix and confirmed that incident generation had returned to normal operations.