WatchGuard Outage History

WatchGuard's ThreatSync service experienced a degradation in the EU region's incident storage pipeline, causing approximately 3.5 hours of delay in processing and storing incident data. The issue affected incident generation and persistence components in the EMEA region for 9.9 hours total. Engineering teams deployed mitigation measures followed by a permanent fix, with the service returning to normal operations and being monitored for stability.

WatchGuard's ThreatSync service experienced degradation in the incident storage pipeline affecting the EU region, causing delays in processing and persisting incident data for 7.7 hours. The incident affected both incident generation and persistence components in the EMEA region. Engineering teams identified the root cause, applied mitigation measures, and restored normal service operation.

WatchGuard's System Management console was unavailable for 1.3 hours due to an issue with a third-party service provider. The incident affected global access to the management console, preventing users from managing their systems. The service was restored and returned to normal operation after the third-party issue was resolved.

WatchGuard's AuthPoint RADIUS authentication service experienced a global degradation affecting Local AuthPoint users with RADIUS MSCHAPv2 authentication across all regions (AMER, EMEA, APAC). The incident lasted 5.5 hours before teams restored normal operations and completed monitoring to confirm full resolution.

WatchGuard's ThreatSync service experienced delays in incident persistence across AMER and EMEA regions, with some accounts experiencing gaps in event processing and lost incidents over several days. The incident lasted approximately 160 hours, during which Botnet incidents were temporarily filtered out as a load-control measure to help stabilize the system. A permanent fix was implemented and the delays were resolved, with the team conducting data recovery efforts for any affected information.

An infrastructure issue caused approximately 2-hour delays in WatchGuard's Visibility Reports service, affecting Log Search, Log Manager, Dashboards and Reports in the EMEA region. The company deployed mitigation actions and scaled up infrastructure to resolve the data delays. The incident was fully resolved after 3.1 hours with all services returning to normal operation.

WatchGuard experienced an infrastructure issue that caused approximately 2-hour delays in their Visibility Reports service, affecting Log Search, Log Manager, Dashboards and Reports in the EMEA region. The engineering team implemented mitigation actions and the system gradually recovered over 5.1 hours. The incident was fully resolved with all delayed data processed and normal service operations restored.

WatchGuard's DNSWatch service experienced performance issues for 35.1 hours, causing slow loading reports, dashboard tiles, and timeouts for users. The company scaled up infrastructure and deployed optimizations to address the problem. The issue was fully resolved and normal service operations were restored.

WatchGuard experienced an infrastructure issue that caused up to 5-hour delays in their Visibility Reporting service, affecting Log Search, Log Manager, Dashboards and Reports in the EMEA region. The underlying infrastructure problem was quickly identified and addressed, but systems required over 34 hours to fully process the backlog of pending data, with recovery efforts slowed by peak traffic periods. The service returned to normal operation once all delayed data was processed and the reporting delays were eliminated.

WatchGuard experienced issues with account creation through their public API, affecting Account Administration services across all regions (AMER, EMEA, and APAC). The incident lasted 2.5 hours while teams investigated, identified, and deployed a fix for the API alerts. Service was restored to normal operations and the issue was fully resolved.