Zoom Outage History

Zoom Contact Center experienced a service degradation in the North America region for 14 minutes. The incident affected contact center functionality for users in that geographic area. The service degradation was resolved and the team continued monitoring to ensure stability.

Zoom Chat experienced a 56-hour service degradation affecting users in North America who had upgraded their Windows Zoom Workplace client to versions 7.0.0 or 7.0.1, causing their chat to remain stuck at "connecting..." status. The incident was resolved on April 3rd after the team identified the root cause and implemented a fix. All affected services have been restored and are being monitored.

Zoom Phone experienced a service degradation that prevented users in India from making outbound calls for 2.3 hours. The technical team identified the root cause and implemented a fix to restore full calling functionality. The incident was resolved with continued monitoring to ensure service stability.

Zoom Phone users in the Hyderabad region experienced issues with outbound calls from 11:08 to 12:25 UTC on March 31, 2026. The service disruption lasted approximately 18 minutes and has been fully resolved with services restored.

Zoom experienced a service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration for 1 hour due to an issue with a vendor partner. The incident was identified as originating from the vendor partner's systems, and Zoom worked with them to restore the affected services. The issue was successfully resolved and services were restored to normal operation.

Zoom experienced a service degradation that caused incorrect data to display on the Workspace Reservation Dashboard for a subset of administrators. The issue affected dashboard functionality and data accuracy for impacted admin users over a period of 6.9 hours. The service degradation was successfully resolved and Zoom continued monitoring to ensure stability.

Zoom experienced a service degradation affecting the Virtual Agent Voice bot functionality in the North America region for approximately 1 hour. The incident was identified and actively worked on by the technical team. The service degradation was successfully resolved and confirmed through monitoring.

Zoom experienced intermittent service degradation affecting chat file uploads in the APAC region for 24 minutes. Users in the Asia-Pacific region encountered difficulties uploading files through Zoom's chat feature during this period. The issue was resolved after investigation confirmed all services returned to normal operation.

Zoom experienced a service degradation where meeting conversations were missing from the ZRA (Zoom Revenue Accelerator) conversation list across US regions for 35 minutes. The issue affected users' ability to view their meeting conversations within the revenue accelerator tool. Zoom identified the root cause and fully resolved the incident, restoring normal functionality to the conversation list feature.

On March 18, 2026, Zoom experienced a 40-minute service degradation from 7:25 to 8:05 UTC that prevented users from accessing certain webpages including zoom.us, Zoom Rooms, and Zoom Contact Center Analytics. The incident affected the Zoom Dashboard & Reporting components and has been fully resolved with all services restored.