Zoom Outage History

Zoom experienced a service degradation that prevented users with Zoom Client 7.0.0 and above from viewing live transcriptions in meetings, specifically affecting those with the My Notes feature disabled. The issue lasted 4.1 hours before being resolved. Zoom's team identified the root cause and successfully restored the live transcription functionality.

Zoom experienced a service degradation affecting SMS delivery in the North America region for 4.9 hours. The root cause was identified as an issue with their vendor and a downstream carrier. The incident was resolved after Zoom worked with their vendor to fix the underlying problem, and services were fully restored.

An issue with Zoom's underlying provider caused service degradation affecting the Zoom Rooms Microsoft Teams Meeting Direct Guest join feature for 4.5 hours. The problem prevented guests from directly joining Microsoft Teams meetings through Zoom Rooms. Zoom's team worked with their provider to resolve the issue, which was successfully fixed and monitored before being declared fully resolved.

Zoom experienced a service degradation that prevented users with the WEBRTC 2.0 feature from joining meetings in Amsterdam and Germany for 4.5 hours. The team identified the root cause and implemented a fix to restore meeting join functionality. The incident was fully resolved with continued monitoring to ensure service stability.

Zoom experienced a service degradation that prevented a subset of users in the Europe region from trimming their meeting recordings for 2.2 hours. The issue affected the Cloud Recording component and impacted users' ability to edit their recorded meetings. The problem was successfully resolved after investigation and monitoring by Zoom's technical team.

On April 14, 2026 between 12:28-12:58 UTC, Zoom experienced service degradation in the Europe region affecting a subset of users who had issues with client login, AI Chat Compose, meeting joining features, and dashboards. The incident impacted Zoom Meetings and Zoom Dashboard & Reporting components and was resolved with all affected services restored.

Zoom experienced a service degradation affecting their Blog and Contact Us webpages for 52 minutes. The technical team identified the root cause and implemented a fix to restore normal functionality. All affected services were fully restored and returned to normal operation.

Zoom experienced a service degradation that prevented users in Saudi Arabia from joining meetings via the web client. The issue affected Zoom Meetings functionality specifically for web-based access in that region. The incident was resolved after 47 minutes with services fully restored.

Zoom experienced service degradation in the Singapore region on April 7, 2026, from 16:42 to 16:53 UTC, causing call drops for a subset of Zoom Phone and Zoom Contact Center users. The incident lasted 11 minutes and has been fully resolved with all affected services restored.

A subset of Zoom Phone users in North America experienced call issues on April 4th, 2026 between 6:05 UTC and 7:50 UTC. The service degradation was classified as minor and affected phone call functionality specifically. The incident was resolved and all affected services were restored within approximately 12 minutes of detection.