Zoom Outage History

Zoom's Support Website experienced a service degradation for 1.5 hours, affecting the Ticketing system and Knowledge Base components. Users were unable to access normal support functions through the website during this period. The issue was resolved and services were fully restored, with alternative support options (chat and phone) remaining available throughout the incident.

Zoom experienced service degradation affecting Live Transcription and Call Summary features in the Australia region on 5/29/2026 between 00:04 UTC and 00:41 UTC. A subset of users in the region were unable to access these transcription and closed captioning services during this period. The issue was resolved and normal service was restored after approximately 37 minutes.

On May 28, 2026, Zoom AI Companion experienced service degradation between 14:59-15:24 UTC, affecting a subset of users in the United States. The incident was resolved and all affected services were restored after approximately 25 minutes of disruption.

Zoom experienced a service degradation affecting their Support Website, specifically impacting the Ticketing and Knowledge Base components for 1.6 hours. The incident was resolved after the team identified the root cause and implemented a fix. Alternative support channels including chat and phone remained available during the outage.

Zoom experienced a service degradation affecting their Contact Center's AI Companion, Virtual Agent's Chat, and Voice AI Engagements for approximately 5 hours. The affected components included Chat Agent, Zoom AIC, and Voice Agent functionality. The incident was resolved after the team identified the root cause and implemented a fix, with continued monitoring to ensure stability.

On May 25, 2026, Zoom Revenue Accelerator experienced service degradation affecting outbound calls in the Japan region between 07:39 UTC and 10:19 UTC. Users in Japan were unable to make outbound calls through the Revenue Accelerator service during this period. The incident was resolved and all affected services were restored.

Zoom experienced a service degradation affecting Translations and Transcriptions features for Zoom Rooms in the Japan region, impacting English, Korean, and Japanese language processing as well as Smart Name Tags functionality for some users. The incident lasted 47 minutes, during which Zoom's team identified the root cause and implemented a fix. All affected services were restored and the incident was resolved.

Zoom experienced a service degradation affecting the presence interoperability feature for a subset of users in North America, impacting User Profiles and Presence components. The incident lasted 8.8 hours, during which users experienced issues with presence status synchronization across integrated platforms. The root cause was identified and the service was successfully restored with continued monitoring to ensure stability.

On May 21, 2026, Zoom Contact Center users in North America experienced call drop issues affecting both inbound and outbound calls between 14:59 and 15:15 UTC. The incident lasted 13 minutes and impacted voice services. The issue was resolved and all affected services were restored.

On May 21, 2025, between 04:30 UTC and 06:45 UTC, a small number of SMS engagements experienced issues with Zoom Contact Center in the US region, affecting both inbound and outbound SMS/MMS functionality. The service degradation was mitigated and the incident was resolved with affected services restored. The issue lasted approximately 2 hours and 15 minutes before full resolution was confirmed.