Zoom Outage History

Zoom experienced a service degradation affecting inbound calls to Zoom Phone and Zoom Contact Center for Airtel subscribers in India, while outbound calls remained functional. The issue impacted voice and calling services for the affected subscriber subset. The service degradation was resolved after 43 minutes of investigation and monitoring.

Zoom experienced a service degradation that prevented users in North America from scheduling and listing medical appointments through healthcare integrations for 10.3 hours. The incident affected calendar integrations, plug-ins, and add-ins used for medical appointment management. The root cause was identified and the issue was successfully resolved with continued monitoring.

Zoom experienced a service degradation affecting Zoom Doc Services in the United States for 1.8 hours. Users reported that Zoom wouldn't open and was kicking team members out with intermittent connections. The incident was resolved after the team identified the root cause and restored the affected services.

During a maintenance operation, Zoom Rooms incorrectly displayed as offline in the dashboard and triggered false alerts, though the rooms remained fully functional. The dashboard display issue affected monitoring visibility but had no impact on end users' ability to use Zoom Rooms. The incident was resolved after 25 minutes.

Zoom experienced a 3.3-hour service degradation affecting Clinical Notes functionality in the United States due to an issue with an external vendor. Users were unable to properly access or use the Clinical Notes feature during this period. The incident was resolved after Zoom worked with their vendor partner to fix the underlying issue.

On April 28, Zoom experienced service degradation in Canada from 04:50 UTC to 05:37 UTC, affecting Zoom Meetings, Zoom Phone, Zoom Docs, Zoom Clips, and Zoom Tasks. The issue was resolved after approximately 1.2 hours, with the team continuing to monitor the services.

Zoom Contact Center experienced service degradation in the Europe region on April 27, 2026, from 10:58 AM to 11:23 AM UTC, lasting 32 minutes. Users in the affected region encountered issues accessing or using the Contact Center service during this period. The incident was resolved and all affected services were restored to normal operation.

Zoom's Virtual Agent voice bot service experienced degradation in the North America region for approximately 41 minutes on April 23, from 06:32 AM to 07:13 AM PDT. The service has been fully restored and the incident was resolved by 08:41 AM PDT.

Zoom Phone services experienced degradation across North America for 7 minutes on April 22, 2026. The incident affected Zoom Phone functionality for users in the region. The service team investigated and resolved the issue, though the specific root cause and resolution details were not detailed in the final update.

Zoom experienced a service degradation that prevented users with Zoom Client 7.0.0 and above from viewing live transcriptions in meetings, specifically affecting those with the My Notes feature disabled. The issue lasted 4.1 hours before being resolved. Zoom's team identified the root cause and successfully restored the live transcription functionality.