Zoom Outage History

A subset of Zoom Phone users experienced issues making outbound calls to Australia and New Zealand between 19:42 UTC on March 17, 2026 and 03:23 UTC on March 18, 2026. The service degradation was classified as minor and has been fully resolved with all affected services restored.

Zoom experienced a service degradation affecting Zoom AIC and Zoom Virtual Agent services in the US region for 5.7 hours. The incident impacted these AI-powered features, preventing users from accessing virtual agent functionality and AI companion services. The root cause was identified and resolved, with services fully restored after a monitoring period.

Zoom experienced a service degradation affecting Real Time Media Streams that lasted 2.4 hours. The team identified the root cause and worked on a resolution throughout the incident. The service degradation was successfully resolved and all affected services were restored.

Zoom experienced a service degradation affecting file-related operations and Cloud Recording services specifically in Saudi Arabia for 29 minutes. The incident impacted users' ability to perform file operations within the Zoom platform in that region. The root cause was identified and the service was successfully restored with continued monitoring to ensure stability.

Zoom experienced a 3-hour service degradation affecting inbound and outbound SMS functionality for Zoom Phone and Zoom Contact Center services in Australia. The issue was identified as originating from Zoom's underlying carrier partner, which impacted SMS delivery capabilities for Australian users. The carrier partner resolved the underlying problem, restoring full SMS services after monitoring confirmed the resolution.

A subset of Zoom users in Japan experienced one-way audio issues during inbound and outbound PSTN calls between 01:07 UTC and 01:49 UTC on March 9, 2026. The vendor resolved the underlying issue and restored normal service functionality within approximately 42 minutes.

Zoom experienced a service degradation affecting a subset of users where Zoom Rooms were incorrectly displaying offline status in the admin dashboard. The issue impacted administrators' ability to accurately monitor room availability through the dashboard interface. The incident was resolved after 1.9 hours of investigation and monitoring.

Zoom Rooms experienced a 17.7-hour outage preventing users from joining Microsoft Teams meetings. The issue was identified and resolved by Zoom's vendor after affecting cross-platform meeting functionality. Service was fully restored and is being monitored for stability.

A subset of Zoom customers globally experienced delayed message delivery for 1.2 hours. The issue affected messaging functionality across the platform, causing messages to be delivered later than expected. Zoom's team successfully resolved the delivery delays and continued monitoring to ensure stable service.

Zoom experienced a service degradation affecting billing and payments web pages across all regions for 6.1 hours. The incident impacted the web portal, preventing users from accessing billing and payment functionality. The service was successfully restored and the incident was resolved with continued monitoring to ensure stability.