Zoom Outage History

Zoom experienced a service degradation that prevented a subset of meeting SDK developers from authenticating, affecting the Marketplace component. The authentication issue was resolved after 1.1 hours, with services fully restored and monitoring continued to ensure stability.

On March 3, 2026, between 00:00-00:30 UTC, a subset of Zoom users experienced issues with Phone Voicemail, Recording, Call Log functionality, and the Live meeting dashboard. The incident affected Zoom's Dashboard & Reporting components and was resolved after 49 minutes of service disruption.

Zoom experienced a service degradation that prevented users from generating or downloading reports from the Zoom Dashboard for 13.6 hours. The incident affected the Zoom Dashboard & Reporting components, with the root cause identified after several hours of investigation. The issue was successfully resolved and services were restored, with continued monitoring to ensure stability.

A subset of Zoom customers experienced search delays across multiple services including Zoom Docs, Zoom Hub, Zmail, File Service, Whiteboard Services, Zoom Marketplace, Shared Notes, Zoom Rooms, and Zoom Workspace Reservation for 24.1 hours. The incident was resolved after Zoom's engineering team identified and fixed the underlying issue causing the search performance problems.

Zoom experienced a service degradation affecting Hebrew offline transcription functionality for Zoom Revenue Accelerator and Zoom Phone that lasted 18.1 hours. The team identified the root cause and worked on implementing a fix throughout the incident duration. The issue was successfully resolved and all affected services were restored to normal operation.

Zoom Contact Center experienced call drops in the North America region on February 25, 2026 between 18:15 UTC and 18:35 UTC. The service degradation affected contact center operations for approximately 20 minutes before being resolved. The incident was classified as minor and the team continued monitoring to ensure stability.

Zoom's virtual agent service experienced degradation for 5.2 hours, preventing users from accessing this automated support feature. The issue was identified as a vendor-related problem that required coordination with an external provider to resolve. The service was successfully restored after the vendor implemented a fix, with continued monitoring to ensure stability.