Airship Status

Resolved Elevated rate of errors from Named User API

We are currently investigating an issue that is resulting in an increased rate of errors from the Named User API. If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com

Resolved Real-Time Data Stream Delays

We are actively monitoring an issue that is resulting in delays to the delivery of Real-Time Data Stream. Expect event delays up to 4 hours at this time. If you have any questions or concerns please contact Airship Technical Support at support.airship.com

Resolved Increased rate of 5XX errors in segment API

We are currently investigating an issue that is resulting in intermittent failures when accessing segments or sending push targeting segments. If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com

Resolved Increased rate of 5XX errors in API and Airship Dashboard

We are continuing to see intermittent errors with contact lookup in the go dashboard and some API endpoints. Our engineering teams are working to resolve this issue. We will update our status page as soon as we have more information. If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com

Resolved Scheduled Notification Delays

We are currently investigating an issue that is resulting in delays for notifications sent using our scheduled notification feature. Notifications that are not scheduled are unaffected by this delay and are performing normally. If you have any questions or concerns please contact Airship Technical Support at support.airship.com

Resolved Named User API Delays

We are currently investigating an issue that is resulting in an increased rate of 5xx errors when using our Named User API. All other services are functioning normally. Our engineering teams are working to resolve this issue. We will update our status page as soon as we have more information. If you have any questions or concerns, please contact Airship Technical Support at https://support.airship.com/

Resolved Named User association delayed by an hour or more

We have identified an issue that is resulting in Named user association delays greater than one hour. Our engineers are actively working on resolving this issue. If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com

Resolved Slowness and 502 errors while accessing Airship Go dashboard

We are currently investigating an issue that is resulting in failures and slowness when accessing the Airship Go Dashboard. If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com

Resolved Errors when saving templates in the Airship Dashboard

We are currently investigating an issue that is resulting in an error when attempting to save a template in the Go Dashboard. Message Delivery is not impacted and all other services are currently working as expected. Our Engineering teams are actively working on the issue. If you have any additional questions or concerns, please contact Airship Technical Support at https://support.airship.com/

Resolved Elevated rate of 5xx Errors from Airship API and Go Dashboard

We are currently investigating an issue that is resulting in an increased rate of 5xx errors when sending push notifications from the API and the Go Dashboard. Our engineering teams are working to resolve this issue. We will update our status page as soon as we have more information. If you have any questions or concerns please contact Airship Technical Support at https://support.airship.com