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We continuously monitor the official Central 1 Currency Ordering & Returns status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Central 1 Currency Ordering & Returns outages.
Major Resolved · 10 days ago · lasted 1 day
Alert! - INC155287 - Cash Services not available to order cash
Credit unions have reported that when trying to place a cash order the drop down to select denominations is not working and the order cannot be submitted. If your credit union encounters this issue, to order cash, contact the RBC Cash Services Support Centre toll-free number 1-888-880-3033 to have them enter the cash order on your behalf. Central 1 - [email protected] - 1.888.889.7878, press 1
Major Resolved · 10 days ago · lasted 8 days
INC155260 - Cash Services – Unable to Search Historical Orders or Look Up User Profiles
Central 1’s Cash Services application is not allowing users to search for historical orders on the “Manage Orders” screen due to the location field being grayed out. Cash Services administrators may also encounter an error message saying “Processing…Please wait” when searching for user profiles. We are investigating this issue and will provide an update at 11 a.m. PT (2 p.m. ET). All other functionalities within the Cash Services application, such as ordering cash has not been impacted. Central 1 - [email protected] - 1.888.889.7878, press 1
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Major Resolved · 9 months ago · lasted about 4 hours
Alert! - Rogers Communications Network Outage
Good Morning, We are aware of a nationwide Rogers Wireless Network outage that is affecting many Rogers customers at this time. Please be aware that our Support line is working, and we are able to receive calls at this time, however we are at reduced capacity as we have some staff that cannot access the internet from their location. If you need urgent support, please contact us via phone at 888.889.7878 per routine process. if your matter is not critical, we ask that you communicate to us via email at this time to the appropriate support address (listed below) and we will engage in priority sequence. We will share updates throughout the day as we have them. Central 1 - [email protected] - [email protected] - 1.888.889.7878
User-reported problems for Central 1 Currency Ordering & Returns in the last 12 hours. It's a collection of user reports from different sources.
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