ClickSend Status

Resolved Dashboard Issues: MMS/Letters/Postcard

Some customers are currently getting errors when trying to send MMS/postcards/letters via the dashboard. The issue has been identified and will be resolved ASAP.

Resolved New Zealand Vodafone Outage

We are investigating an outage affecting our shared shortcodes towards Vodafone users in New Zealand.

Resolved Email to SMS delays

We're currently investigating email to SMS delivery delays. The SMS API and dashboard is not affected.

Resolved Email Marketing Delays

We are currently investigating the issue.

Resolved Email Delays

Some customers are experiencing Email Marketing and Transactional Email delays. We're working to resolve the issue urgently.

Resolved USA Toll free number delivery issue

Some customers are experiencing SMS delivery issues when sending from Toll Free Numbers. We're working to resolve the issue urgently and will queue and deliver traffic once the issue is resolved.

Resolved Email delivery issues

Our Email Marketing and Transactional Email products are currently seeing low delivery rates. This is due to some IPs being listed as spam. We're currently sourcing new IP addresses to put into our pool. This issue should be resolved shortly.

Resolved MMS/Fax high error rate

We've identified a database issue causing high error rates for MMS and fax that are affecting some customers. We expect this to be resolved within 5 mintues.

Resolved API errors

Some customers may be experiencing 500 errors on our API. We are investigating the issue.

Resolved Email to SMS issues

We're currently investigating an issue with email to SMS that is affecting some customers.