Outage in Help Scout
Search and Folder Issues
Resolved Minor
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Outage Details
Components affected
Help Scout Mailbox counts, folders, reports, search results Help Scout Web App Help Scout BeaconLatest Updates ( sorted recent to last )
Looks like we’re in the clear! Folder counts, workflows, Beacon performance and other events across the app are back to normal and we don’t expect any further interruptions, so we’re closing this out.
Queues are still slowly clearing. Workflows and folder counts/views should be back to normal. We're keeping a close eye on things for a bit longer before closing this out. Very sorry for the trouble today!
Our team has pushed through a fix and our queues are clearing quickly! You can expect folder counts and workflow events from the past 30mins-1 hour to begin processing in your account. Everything should be back to normal very soon!
We're working as quickly as possible to restore services. We'll continue to update here as we make progress.
Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
Latest Help Scout outages
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Frequently Asked Questions
- Is Help Scout down right now? What is Help Scout current status?
- Help Scout seems to be up and running. We've updated the status 2 minutes ago.
- Was Help Scout down today?
- Help Scout is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Help Scout, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Help Scout and need support?
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- Find their support at their official website.
- Find their support contact at their official status page.
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- Subscribe (if possible) to updates on the official status page
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