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HelpDesk status. Is HelpDesk down right now?

HelpDesk status updated a few minutes ago

Is HelpDesk down?

HelpDesk is working normally

IsDown last checked HelpDesk status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Mar 2021 · 23 incidents caught · 5 components tracked in real-time

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HelpDesk service health over the last 24 hours

This chart shows the number of user-reported issues for HelpDesk service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

HelpDesk Outage Map

HelpDesk outage map showing where users report when HelpDesk is down

See where users report HelpDesk is down. The map shows recent HelpDesk outages from around the world.

HelpDesk Outage Map

Monitor HelpDesk status and outages

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
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Downtime health for the last 90 days

In the last 90 days, HelpDesk had 3 incidents with a median duration of 2 hours 36 minutes.

Total
3

Incidents

Critical
0

Major Outages

Warning
3

Minor Incidents

Duration
2 hour

Median Resolution

Latest HelpDesk outages detected by IsDown

Check HelpDesk status history below. IsDown detects when HelpDesk is down, tracking both official outages and user-reported issues.

about 3 hours
Performance degradation of our services
Jan 20, 2026 at 06:27 PM
about 5 hours
Performance degradation of our services
Jan 20, 2026 at 11:26 AM
about 2 hours
Delayed Creation of Tickets from Forwarded Emails
Dec 07, 2025 at 08:03 AM
about 7 hours
HelpDesk - degraded performance
Jul 02, 2025 at 08:22 AM
42 minutes
HelpDesk application issue
Jul 02, 2025 at 04:05 AM
about 6 hours
HelpDesk - degraded performance
May 27, 2025 at 06:15 AM
42 minutes
Performance issue
May 18, 2025 at 04:07 AM
35 minutes
HelpDesk - problem with delivering emails
Jan 30, 2025 at 04:23 PM
about 1 hour
HelpDesk agent application - delay in loading times
Jan 29, 2025 at 04:02 AM
about 8 hours
Outbound messages delayed
Nov 13, 2024 at 03:42 AM
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Get alerts when HelpDesk is down

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free

HelpDesk Components Status

Check if any HelpDesk component is down. View the current status of 5 services and regions.

Component Status
Agent app OK
API OK
Integrations OK
Subprocessors' service OK
Support chat on www.helpdesk.com OK

About HelpDesk Status and Outage Monitoring

IsDown has monitored HelpDesk continuously since March 2021, tracking this Customer Support & Success for 5 years. Over that time, we've documented 23 outages and incidents, averaging 0.4 per month. When HelpDesk goes down, incidents typically resolve within 180 minutes based on historical data.

We monitor HelpDesk's official status page across 5 components. IsDown interprets HelpDesk statuses (operational and incident) to deliver precise health metrics and filter alerts by the components you actually use.

When HelpDesk is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.

Engineering and operations teams rely on IsDown to track HelpDesk status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.

How IsDown Monitors HelpDesk

IsDown checks HelpDesk's status page every few minutes, across all 5 components. We combine official status data with user reports to detect when HelpDesk is down, often before the vendor announces it.

When HelpDesk status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.

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HelpDesk status monitoring dashboard

What you get when monitoring HelpDesk with IsDown

Track HelpDesk incidents and downtimes by severity

IsDown checks HelpDesk official status page for major/minor outages or downtimes. A major outage is when HelpDesk experiences a critical issue that severely affects one or more services/regions. A minor incident is when HelpDesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a HelpDesk outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users report problems with HelpDesk

HelpDesk and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of HelpDesk outages and downtimes

IsDown collects all information from the outages published in HelpDesk status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the HelpDesk outages that impact your business

IsDown monitors HelpDesk and all their 5 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Monitor HelpDesk Alongside All Your Dependencies

HelpDesk is just one of 5,451 services IsDown monitors. Add all your critical dependencies to one dashboard, get alerts when any service is down, and share a status page with your team.

One Dashboard

Monitor HelpDesk health alongside all your other vendors in a single view.

Smart Alerts

Get notified when HelpDesk is down. Filter by severity to skip noise.

20+ Integrations

Route HelpDesk outage alerts to Slack, Teams, PagerDuty, or webhooks.

Status Page

Share HelpDesk service status with your team or customers on a branded page.

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HelpDesk Downdetector vs IsDown

Looking for HelpDesk outage alerts like Downdetector? IsDown monitors HelpDesk's official status page for verified incident data, not just user reports. Know exactly when HelpDesk is down, which components are affected, and when service health is restored. Here's why official HelpDesk status monitoring beats crowdsourced detection:

Features
Downdetector
Official HelpDesk status page monitoring. Know when HelpDesk is down with real time incident details.
Monitor 5,450+ services including HelpDesk in a single dashboard.
Instant HelpDesk outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring: HelpDesk official status plus user reports for early outage detection.
Maintenance feed for HelpDesk
Granular alerts filtering by HelpDesk components and regions.
Monitor HelpDesk Status with IsDown

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Frequently Asked Questions

Is HelpDesk down today?

HelpDesk isn't down. You can check HelpDesk status and incident details on the top of the page. IsDown continuously monitors HelpDesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current HelpDesk status?

HelpDesk is currently operational. You can check HelpDesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a HelpDesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is HelpDesk down today or just slow?

Currently there's no report of HelpDesk being slow. Check on the top of the page if there are any reported problems by other users.

How are HelpDesk outages detected?

IsDown monitors the HelpDesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is HelpDesk having an outage right now?

HelpDesk last outage was on January 20, 2026 with the title "Performance degradation of our services"

How to check if HelpDesk is down?

Why use IsDown to monitor HelpDesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor HelpDesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring HelpDesk?

IsDown and DownDetector help users determine if HelpDesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about HelpDesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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