Minor · 8 days ago · lasted 3 days
Confirming that Reporting is currently delayed up to 50 minutes in our Portal/API. No data has been lost and your reports will catch up soon. Inbound/Outbound Messages will continue to send instantly, however reporting logs may take some time to show each message. Apologies for this delay.
Minor · about 1 month ago · lasted 3 days
We have identified a potential issue with sending (MT) via the Vodafone network, and also receiving replies (MO) from Vodafone numbers to Telstra supplied dedicated and rotary numbers. We have escalated this with both providers and are awaiting further comms from them. Status will be updated every half-hour.
Minor · 4 months ago · lasted 1 day
We are currently experiencing delays with receiving MMS on our dedicated numbers. Our team is working diligently to resolve the issue as soon as possible. Sending/Receiving SMS working with no issue.
Minor · about 1 year ago · lasted about 5 hours
We are currently experiencing issues routing via the Optus network. The issue is being escalated to Optus for investigation. Further updates will be provided on the hour.
Minor · over 1 year ago · lasted 31 minutes
Our monitoring systems have indicated that our services are currently experiencing a technical incident and your MessageMedia service may be disrupted. Mobile Orientated messages to UK Virtual Mobile Numbers are currently delayed. Our engineers are working on resolving the issue and we will provide you with an additional update shortly.
Minor · over 1 year ago · lasted about 1 month
We are currently investigating issues with not receiving replies from Optus handsets in response to messages sent using Dedicated or Shared AU numbers. The issue is being escalated to Optus for investigation. Further updates will be provided on the hour.
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