Redtail Status

Resolved Users reporting issues with Redtail Email Archiving

Some Redtail Email Service subscribers may be experiencing issues accessing their email history at this time. Our Troubleshooting Troubadours have identified the issue and are currently penning a resolution.

Resolved Single Sign-on (SSO) Issues with Multiple Integration Partners and Redtail Imaging Issue

Some users are reporting an inability to SSO to multiple integration partner services and Redtail Imaging from within Redtail CRM. As a work around for the Redtail Imaging SSO issue, users can login directly at phx.img.redtailtechnology.com. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.

Resolved Redtail CRM CKEditor Issue

Some users are experiencing issues with CKEditor due to factors outside of our immediate control. Our technical team is continuing to investigate the situation, looking for ways to alleviate issues as well as provide updates. We sincerely apologize for any inconvenience this issue may be causing to your daily operations.

Resolved Redtail CRM Account feeds Zero Balance Issue

Some users are reporting zero balances within their CRM. Our technical team had identified the issue and is working diligently to correct it. We sincerely apologize for any inconvenience the issue may have caused to your daily operations.

Resolved Customers Reporting Issues with Redtail Imaging

Users are experiencing issues logging into Redtail Imaging. We are diligently working to correct this issue.

Resolved Redtail MFA Notification Issues

Some users are reporting no delivery of MFA text notifications. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.

Resolved Redtail CRM Error Upon Login

Some users are reporting an inability to login to Redtail CRM. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.

Resolved Partial Call Center VoIP Outage

Our callers may experience longer than normal hold times when attempting to contact us by phone. This is due to partial outages within the Vonage VoIP service, which is impacting our call centers. We are working with their engineers to resolve the issues being experienced. Please remember that you can also email us at [email protected] or visit help.redtailtechnology.com for a plethora of knowledge sharing articles and videos. We do apologize for any inconvenience this may cause.

Resolved Redtail Speak Inaccessible to Some Users

Some users are reporting an inability to access Redtail Speak within Redtail CRM. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.

Resolved Known Issues with Redtail CRM & Imaging

Some users are reporting an inability to login to Redtail CRM and Imaging. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.