Is Routific Down?

Routific status is operational

Are you having problems?

Users are not reporting problems in Routific

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Routific problems reported by users

This chart provides user-reported problems for Routific in the last 12 hours. It's a collection of user reports from different sources.

Latest Routific Outages

We continuously monitor the official Routific status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Routific outages and possible affected you.

0 Outages in the last 7 days
1 Outages in the last 30 days
11 Days since last incident

Minor Resolved · started 12 days ago

Issues with our Shopify Store App

We are currently investigating reports that users cannot access our Shopify store app service from their Shopify app's.

Minor Resolved · started about 2 months ago

Service Disruption

We had an issue that temporarily caused services to be disrupted, we have resolved it but will continue monitoring.

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Minor Resolved · started about 2 months ago

Updates not sending via web hooks

We have identified an issue at 4pm PST, which appears to have begun in the early morning today. We are currently investigating this issue which may affect customers using "web hooks", where updates to routes are not being sent to their services.

Minor Resolved · started about 2 months ago

Issues with driver SMS notifications delivery

We are currently investigating reports of issues with driver notifications via SMS, specifically on the Rogers Canada network.

Minor Resolved · started 2 months ago

Webhook Outage

We had identified and resolved an issue in communicating with our webhook server between 8:00 pm and 9:00 pm (UTC). Customers who rely on our webhook feature would not have received messages during this period. Our internal monitoring processes played a crucial role in being able to identify and notify of the issue to relevant people within our team, so that we could resolve it as quickly as possible. We're are extremely sorry for any inconvenience this may have caused.

Minor Resolved · started 3 months ago

Issue with Dispatching routes to Drivers in United States

On Friday November 4th, we noticed issues with SMS messages not being delivered to drivers in United States. We had identified the root cause to be associated with our SMS service provider and have immediately taken steps to remediate the problem. A fix is in place and we are actively monitoring the situation.

Minor Resolved · started 3 months ago

Intermittent Engine API connectivity issues

On Friday October 28th at 12:00 PST, we began a required maintenance / upgrade of our back-end systems and API. This upgrade included changes to how we were routing traffic, adding what some customers may have noticed was a "force redirect (308) HTTP status code reply". While we did not anticipate any impact to our clients based on our testing, as we began a slow cutover to the upgraded API over the course of Nov 1st and 2nd, we received reports from some clients that their integrations were no longer working consistently. We have entirely rolled back these changes as of this morning, November 3rd 10:00 PST, and apologize for any inconvenience we have caused. We will be auditing our clients connections for potential risks to their integrations, will reach out to any clients we believe may be impacted, and will work together to ensure no interruptions to your services before we complete this necessary upgrade.

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Frequently Asked Questions

Is Routific down right now? What is Routific current status?
Routific seems to be up and running. We've updated the status 8 minutes ago.
Was Routific down today?
Routific is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Routific, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Routific and need support?
Routific outage? How can I monitor Routific?
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