Searchspring Status

Resolved Indexing Issues

We are currently investigating an issue with our indexers that is causing indexing to take longer than expected. We are treating this issue with top priority, and hope to have it resolved shortly.

Resolved Partial Indexing Outage

We are experiencing an issue that is causing any customer who requires Searchspring to create a data feed for them to not be able to queue their index. The affected customers will not be able to run index updates until we are able to correct the problem.

Resolved Indexing Backlog

We are currently investigating an issue that is causing our indexing processes to fail. We will post an update here as soon as we have more information. Search and other components are not affected as far as we can tell.

Resolved Indexing Issues

We are currently investigating an issue with our indexing process, we are seeing a subset of customers who have experienced indexing errors within the last several minutes.

Resolved Indexing Issues and Slower API Response Times for the East Coast

We are currently investigating an issue with our East Coast servers. Currently, indexing processes may take longer than normal, and some customers may experience slower than normal API responses on their sites.

Resolved Elevated API Response Times

We are seeing slightly higher than normal API response times for a subset of our customers. We are exploring possible causes and solutions.

Resolved Netsuite Indexing Issues

Our team is actively investigating an issue with feed regeneration for Netsuite customers. Our team will continue to update this page with more information as it is available.

Resolved Slow Regenerations / Indexing

We are currently investigating an issue with our indexing process that is affecting customers who use our 'feed generation' capabilities, this is causing the index process to take much longer than it normally would.

Resolved Indexing Failures

We’re currently experiencing issues with indexing. Our team is actively investigating and will update this page as more information is available

Resolved Searchspring Basic Recommendations Down

We are currently investigating an issue affecting customers who subscribe to our Basic Product Recommendations feature. Customers who subscribe to this feature may notice that their Searchspring powered recommendations are not currently populating results on the Product and / or Cart pages where they would normally be included. Customers using our Product Recommendations+ feature do not appear to be affected. We are looking into the cause of this and will provide an update here as soon as we have more information.