This chart provides user-reported problems for Togetherwork in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Togetherwork status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Togetherwork outages and possible affected you.
Minor Resolved · 11 days ago · lasted about 8 hours
[SEV-3] Settlement/Comprehensive File Delay
Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available. All comprehensive reports are currently available.
Major Resolved · about 2 months ago · lasted about 3 hours
[SEV-3] Togetherpay Sandbox/Integration - Currently Unavailable
ProPay is aware of an issue causing the sandbox and integration environments to be unavailable. They are actively investigating. As soon as additional information is known, we will let you know.
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Minor Resolved · 3 months ago · lasted about 24 hours
[SEV-3] Regular Settlement Files Not Generating Properly
We are aware of a situation affecting regular settlement files for indirect LOBs. The last date a regular settlement file generated was November 9. The situation is limited to regular settlement files - funds flow was not affected. Comprehensive reports and merchant settlement files were also not affected. Teams are working to identify the cause of the issue so a fix can be implemented. As we learn more we will let you know..
Minor Resolved · 3 months ago · lasted 7 days
[SEV-4] Togetherpay - ProPay AMEX Soft Descriptor Issue
ProPay is aware of an issue where incorrect soft descriptors are being displayed to some AMEX cardholders. The cause of the issue was determined to be a recent change in AMEX industry groupings for Merchant Category Codes. ProPay's teams are working on a fix. We will keep you informed as we learn more.
Major Resolved · 4 months ago · lasted about 2 hours
[SEV-1] Togetherpay Production Outage | Transaction Failures
We are experiencing an issue that may impact your ability to process transactions. We are working as quickly as possible to identify and resolve the issue. Additional information will be provided when known, or when the situation is resolved.
Minor Resolved · 4 months ago · lasted 38 minutes
[SEV-3] Togetherpay Production Outage | Transaction Failures
We are aware of an issue that may be impacting your ability to process transactions. We are working as quickly as possible to identify and resolve the issue. Additional information will be provided when known, or when the situation is resolved.
Minor Resolved · 4 months ago · lasted about 1 hour
[SEV-3] Settlement/Comprehensive File Delay - 10.11.2022
Some regular settlement files, comprehensive reports and merchant settlement files may not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.
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