Check the stats and details of the latest Vero Segment calculation speeds outages and issues
Minor Resolved · 7 months ago · lasted 1 day
We are currently seeing a degradation in performance which has predominantly affected automated email processing. Further impacted systems that have seen intermittent delays are calculating segments, processing newsletters as well as the campaign statistics, logs and webhooks that result from sending emails. Our team has been working to mitigate these issues and we will provide further updates shortly - we will ofcourse write a full post-mortem once all is resolved. Please don't hesitate to contact [email protected] if you have any questions.
Maintenance Resolved · 8 months ago · lasted 7 days
On Thursday 31st March at 4:27am UTC we began to experience delays in calculating segments that reference the condition "has triggered event with property". This is a result of a performance degradation on the database responsible for segmentation of events. If your newsletter references a segment that queries for the condition "has triggered event with property" it may be delayed whilst we perform maintenance on this database. We will provide further updates as soon as they become available. Note that automated messages (Workflows, Behavioural and Transactional campaigns) remain **unaffected** and are **operating as normal**. Please email [email protected] if you have any questions regarding your account, segments or newsletters.
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