Zai status updated a few minutes ago
Zai is working normally
This chart shows the number of user-reported issues for Zai service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
See where users report Zai is down. The map shows recent Zai outages from around the world.
Zai Outage MapSee what users report when Zai is down and how Zai outages affect them.
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In the last 90 days, Zai had 1 incident with a median duration of 1 hour 26 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Check Zai status history below. IsDown detects when Zai is down, tracking both official outages and user-reported issues.
| Title | Started At | Duration |
|---|---|---|
|
Our upstream Cards processing provider has informed us of an incident causing potential latency t...
|
Nov 25, 2025 at 11:16 PM UTC
|
about 1 hour |
|
Zai Engineers have detected a recurrence of the upstream card payment issue experienced on Friday...
|
Aug 31, 2025 at 10:33 PM UTC
|
3 days |
|
We are currently experiencing a partial issue with card payments. While not all transactions are ...
|
Aug 29, 2025 at 12:41 AM UTC
|
about 7 hours |
|
We’re currently experiencing performance issues with our Production APIs. Our team is working to ...
|
Jul 17, 2025 at 03:44 AM UTC
|
40 minutes |
|
We’re currently investigating issues with our Dashboard and Supplementary Data API endpoint. We a...
|
Jul 06, 2025 at 10:40 AM UTC
|
about 13 hours |
|
We’re currently investigating a service interruption with our Production API specifically in crea...
|
Apr 28, 2025 at 03:16 AM UTC
|
about 3 hours |
|
We’re currently investigating a potential service interruption with our Card Payments. Some propo...
|
Mar 02, 2025 at 10:02 PM UTC
|
about 2 hours |
|
We’re currently investigating a potential service interruption with our Production APIs. We apolo...
|
Jan 29, 2025 at 10:03 PM UTC
|
about 1 hour |
|
We’re currently investigating a potential service interruption with our Production APIs. We apolo...
|
Jan 08, 2025 at 05:32 AM UTC
|
about 17 hours |
|
Connectivity issues with our upstream partner are again causing disruption to our Virtual Account...
|
Nov 21, 2024 at 07:13 AM UTC
|
about 1 hour |
Check upcoming Zai maintenance windows. 4 scheduled maintenances may affect Zai status.
Scheduled for January 29, 2026 at 09:00 AM PST · until 01:00 PM PST
Our upstream provider will be performing scheduled maintenance on: Maintenance window: January 30, 2026 04:00 - 08:00 AEDT Duration: 4 hours Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period. We...
Scheduled for January 30, 2026 at 05:00 AM PST · until 07:25 PM PST
AP+ will be performing scheduled maintenance during the timeframe below: Production Environments Start Date & Time: 31/01/26 00:00 AEDT End Date & Time: 31/01/26 07:00 AEDT During this window, the following APIs may experience outages or degrade...
Scheduled for January 31, 2026 at 05:00 AM PST · until 12:00 PM PST
We will be undergoing scheduled maintenance during this time.
Check if any Zai component is down. View the current status of 4 services and regions.
| Component | Status |
|---|---|
| API | OK |
| Dashboard | OK |
| Integration Tools | OK |
| Payment Processing | OK |
IsDown has monitored Zai continuously since March 2021, tracking this Payment Processing for 5 years. Over that time, we've documented 133 outages and incidents, averaging 2.3 per month. When Zai goes down, incidents typically resolve within 86 minutes based on historical data.
We monitor Zai's official status page across 9 components organized into 4 groups. IsDown interprets Zai statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.
When Zai is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Zai status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
IsDown checks Zai's status page every few minutes, across all 9 components. We combine official status data with user reports to detect when Zai is down, often before the vendor announces it.
When Zai status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
IsDown checks Zai official status page for major/minor outages or downtimes. A major outage is when Zai experiences a critical issue that severely affects one or more services/regions. A minor incident is when Zai experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Zai outage, we send you an alert and update your dashboard and status page.
Zai and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Zai status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Zai publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Zai and all their 9 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Zai is just one of 5,421 services IsDown monitors. Add all your critical dependencies to one dashboard, get alerts when any service is down, and share a status page with your team.
Monitor Zai health alongside all your other vendors in a single view.
Get notified when Zai is down. Filter by severity to skip noise.
Route Zai outage alerts to Slack, Teams, PagerDuty, or webhooks.
Share Zai service status with your team or customers on a branded page.
Looking for Zai outage alerts like Downdetector? IsDown monitors Zai's official status page for verified incident data, not just user reports. Know exactly when Zai is down, which components are affected, and when service health is restored. Here's why official Zai status monitoring beats crowdsourced detection:
| Features |
|
Downdetector |
|---|---|---|
| Official Zai status page monitoring. Know when Zai is down with real time incident details. | ||
| Monitor 5,420+ services including Zai in a single dashboard. | ||
| Instant Zai outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Zai official status plus user reports for early outage detection. | ||
| Maintenance feed for Zai | ||
| Granular alerts filtering by Zai components and regions. |
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Zai isn't down. You can check Zai status and incident details on the top of the page. IsDown continuously monitors Zai official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Zai is currently operational. You can check Zai status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Zai being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Zai official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Zai last outage was on November 25, 2025 with the title "Potential card payment processing latency"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Zai and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Zai is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Zai's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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